Broken iPhone - advice

orderoftheflame · 8 Oct 2009 at 14:18

Hi all, I'm after some advice about the best way to get my iPhone repaired or replaced.

It's a 16gb 3g model if that makes any difference.

The problem is that silent switch on the phone appears to be playing up, if it's set to silent, a tiny amount of pressure in the top left of the phone cause it to flick rapidly between silent and loud. This is particularly annoying when it happens in my pocket.

How would I go about getting it replaced in the quickest way possible?

I can get to an apple store quite quickly, but I don't have the warranty details or box with me up at uni, and it's not easy to get hold of them. Will the store even talk to me without this?

If I'm unlikely to get any results through the store, what are my other options? The phone is only a few (3 or 4 I think) months old, so should be covered by warranty.

In advance thanks for your time.

JAMAL · 8 Oct 2009 at 17:18

Just put your serial number into the apple store, it will tell you how lnog you have left

orderoftheflame · 8 Oct 2009 at 17:43

JAMAL said:
Just put your serial number into the apple store, it will tell you how lnog you have left

I know it should be within warranty, I was just wondering if the Apple shop is likely to replace it there and then, or if they'll take it away for a week or so to repair. Also if not having the receipt or warranty details will make any difference in store.

JAMAL · 8 Oct 2009 at 17:44

If you take it in the apple shop they will replace it there and then, i did this the other week

Netguy · 8 Oct 2009 at 17:47

so you don't need the reciept then?

JAMAL · 8 Oct 2009 at 17:54

No, but make sure you make an appointment with a genius.

orderoftheflame · 8 Oct 2009 at 19:55

JAMAL said:
No, but make sure you make an appointment with a genius.

Yeah, I found this the hard way, travelled into Birmingham only to find I have to do it again tomorrow.

And the staff member at the store managed to make me an appointment for a completely different store. :rolleyes:

orderoftheflame · 9 Oct 2009 at 16:36

Just got back. Once I got served it took about 5 minutes to have a new replacement and be on my way.

Great service.

blairw · 10 Oct 2009 at 19:53

Did you buy it from an o2 store or the apple store? In my experience o2 stores will return them to apple or their repair centre for repair. I cant really be without my phone, if i take it to the apple store will they give me a replacement?

Feek · 10 Oct 2009 at 20:03

It doesn't matter where you bought it from, if you take it to an Apple store with an easily diagnosable fault then they'll just swap it out. I bought mine from an O2 store and it's been swapped by Apple.

blairw · 10 Oct 2009 at 22:43

Will the fact the back of mine is covered in key scuffs etc matter? my mute key is away too, and i use it quite a bit!

philjohn · 11 Oct 2009 at 10:41

blairw said:
Will the fact the back of mine is covered in key scuffs etc matter? my mute key is away too, and i use it quite a bit!

As long as it's not really bad or shows obvious signs of abuse it should be fine.

Flanders · 11 Oct 2009 at 11:09

My 2G has this problem too, I've always thought they wouldn't touch it because its ~18 months old, but someone told me because its a design fault, then they might do something for me. What are my chances like if I go and see a Genius?