Broken Lightning cable

m@rty · 6 Mar 2014 at 14:17

Anyone had any luck getting their iPhone 5 charger replaced for free out of warranty?

I understand it is quite a common issue for the lightning cable to break at the phone end, which appears to have happened to mine!

Quite annoyed as it must only be a month or so out of warranty.

Stinky · 7 Mar 2014 at 12:36

do they replace them under warranty? how do they know how old the cable is?

JW1993 · 8 Mar 2014 at 00:12

I've had mine replace twice one with warranty and one without. They check the serial number of the phone the cable is from, not sure what they'd do if you bought the cable standalone. As for the out of warranty the guy seemed a bit 'well I shouldn't really...' but still gave me it anyway.

mightynimrod · 22 Mar 2014 at 21:36

I've had two replaced.
I'm in second year under AppleCare.

Tingtangmakadingdong · 28 Mar 2014 at 21:59

Without hijacking the thread, have any of you guys tried non-Apple branded lighting cables? Noticed Belkin and Incase versions are available in the Apple store and wondering if they're built better.

syke · 28 Mar 2014 at 22:50

I only use non-branded Apple cables now. Braided and built a lot better. I bought ten of them at £1.50, but I think they're around £3 each now.

Destination · 29 Mar 2014 at 15:34

Stinky said:
do they replace them under warranty? how do they know how old the cable is?

I've never managed to get them to replace in warrenty.
We did not, and eventauuly moved to using alternative manufacturers, found the lightning cables would disintegrate over time.

damov3 · 29 Mar 2014 at 16:06

Hikari Kisugi said:
I've never managed to get them to replace in warrenty.
We did not, and eventauuly moved to using alternative manufacturers, found the lightning cables would disintegrate over time.

I had two of my originals for the iPhone 5 replaced under warranty.

lamboman · 31 Mar 2014 at 17:38

syke said:
I only use non-branded Apple cables now. Braided and built a lot better. I bought ten of them at £1.50, but I think they're around £3 each now.

These will be unlicensed cables though. Good for charging, no good for anything else.

Been having a long hard look at finding a shorter cable. 6 inch cables are too short, and mean that I can't use the thing while plugged in, while other ones are too bulky! Personally haven't had any problems with the Apple cables (don't pull them by the cable!) so to be honest, I think I'm just going to get one of Apple's own 50cm cables (cost the same as the competition).

syke · 31 Mar 2014 at 18:19

lamboman said:
These will be unlicensed cables though. Good for charging, no good for anything else.

Work absolutely fine for me :confused:

lamboman · 31 Mar 2014 at 20:52

syke said:
Work absolutely fine for me

My response maybe was a little ambiguous. Some of them don't work, some do.

syke · 31 Mar 2014 at 20:58

The original third party USB cables wouldn't work with iPhone 5S/Air etc, but the later models do. Much prefer paying a couple of quid than £15 a cable personally - especially braided cables.