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Discussion in 'Windows & Other Software' started by slipd, May 8, 2017.

  1. slipd

    Mobster

    Joined: Feb 26, 2004

    Posts: 3,924

    Location: Hampshire

    Hi guys,

    My Dad tried to explain something to me over the phone earlier and I couldn't help him, I expected he'd changed something in his setting unintentionally :rolleyes:

    Basically, he tells me he used to be able to use the "email" shortcut button, pictured to send out links from various websites; eBay, BBC etc.

    [​IMG]

    Well now he can't.

    Any ideas? He uses Gmail but I don't think he has the Gmail app or anything? He's on Windows 10.
     
  2. Nikumba

    Mobster

    Joined: Dec 4, 2002

    Posts: 3,131

    Location: Bourne, Lincs

    You need a default mail client setup to use that, however I believe Chrome had a plug in that would launch a GMail window if you clicked on it.
     
  3. Glanza

    Soldato

    Joined: Mar 13, 2007

    Posts: 5,172

    Location: South Yorkshire

    Go into settings / system / default apps and see if he has a mail client selected.
     
  4. slipd

    Mobster

    Joined: Feb 26, 2004

    Posts: 3,924

    Location: Hampshire

    Thanks people! Will look into that. For the record, and not that I use it, but it's not working for me either now - it's greyed out. My listed mail client is Outlook.

    Creators update issue maybe?
     
  5. slipd

    Mobster

    Joined: Feb 26, 2004

    Posts: 3,924

    Location: Hampshire

    Still trying to sort this issue out for my Dad... he doesn't seem that fussed but it's bugging me now :rolleyes:

    Even after setting Windows Mail as his default mail app (even though I set it up especially - the function used to work before without it), the problem remains.
     


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