We are currently experiencing Routing issues which may cause issues when accessing certain websites. This is currently being investigated by the relevant departments. In most cases this can be resolved by using the Virgin Media proxy. I have outlined the steps needed to set this up below. This is a temporary solution and can be removed once the fault has been fixed.
The proxy goes in your browser.
The proxy to use is : webcache.virginmedia.com
The port number is : 8080
How to set up proxy in Internet Explorer:
1.On the Tools menu in Internet Explorer, click Internet Options, click the Connections tab, and then click LAN Settings. Under Proxy server, click to select the Use a proxy server for your LAN check box.
2.In the Address box, type the IP address of the proxy server which is webcache.virginmedia.com
3.In the Port box, type 8080
4.You can click to select the Bypass proxy server for local addresses check box if you do not want the proxy server computer to be used when you connect to a computer on the local network.
5. Click OK to close the LAN Settings dialog box.
6. Click OK again to close the Internet Options dialog box.
How to set up proxy in Firefox
You can use the proxy add on for Firefox by following the link here.
Or to enable proxy settings in Firefox:
1.Select Tools -> Options. ( In some Firefox browsers you have to go to Edit>Preferences usually in LInux )
2.Select Advanced.
3.Open the Network tab.
4.In ‘Connections’ area click ‘Settings’ button.
5.Select Manual Proxy Configuration radio button.
6.In the HTTP Proxy field please insert webcache.virginmedia.com
7.In the Port field please insert 8080
8.Click ‘OK’
We are sorry for any inconvenience caused but we will endeavour to get this issue sorted as soon as possible.
