BRSK - Moderate Nat, laptop and pc on same network

[onangelswings]

So i have had BRSK for over a year now, me and my partner play the call of duty games online together, however we have run into a problem, we both have moderate NAT, port forwarding doesnt seem to help at all, we have a static ip from BRSK, now the company wont support ourselves as we have switched out the ICOTera router to a Asus RT-AX82U router, no matter what i seem to use in the router settings, i cant get both devices open.

Any help on this would be appreciated.

 

[onangelswings]

Was this a problem with the previous router?

Yes it was, couldn't get both devices to open Nat on that either

 

[onangelswings]

Also just spoke with BRSK and they had taken off my static IP service, i have asked them to put this back on as they confirmed i was using CGNAT through them