BSOD Help Please

rctneil · 27 Aug 2008 at 16:11

A friends pc gets this BSOD every now and again. He doesn;t do anything to trigger it off, it just seems random. The error from the event log is as follows:

The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007e (0xc0000005, 0xff4e91b9, 0xf5b57c78, 0xf5b57974). A dump was saved in: C:\WINDOWS\Minidump\Mini082708-01.dmp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Can you try and advise me on how to fix this?

Thanks

Regards,
Neil

Kerplunk · 27 Aug 2008 at 16:18

I hate trying to solve these things

Id just do a complete reformat and reinstall

But thats just me.

rctneil · 27 Aug 2008 at 16:34

Personally thats what i would do too but I can;t as it is someone elses computer and that is just not an option. Is there a way to find out what caused it and to solve the issue.

DirtyJester · 27 Aug 2008 at 16:55

....Give some more info mate on hardware etc . you stand a better chance ....

rctneil · 27 Aug 2008 at 16:58

The system is a Dell Dimension 8200 so a bit old now but still works apart from this (albeit very slow!)

JoeWed · 27 Aug 2008 at 17:42

Can you attach the Minidump files? Then they can be analysed for more information.

rctneil · 27 Aug 2008 at 17:58

I went to get the mini dump files but it said the folder was empty.

IAmATeaf · 27 Aug 2008 at 18:08

Has your mate given the internals a clean out, the 8200 seems to pick up a hell of a lot of dust?

rctneil · 27 Aug 2008 at 18:23

He is not very computer literate so I did that a while back for him but it has only just started happening.

Firegod · 27 Aug 2008 at 19:30

Good place to start with BSOD's also is drivers/software. So has anything been installed recently? OR, update the, sound, graphics, chipset, directx files and do a Windows update. Also run some general cleanup tools such as Windows Disk Cleanup, CCleaner and do a defrag. If that doesn't help at least it may speed up the PC a bit.

The first hit from google suggest it could be Symantec/Norton. However that was after looking at the Minidump file.

Try googling "BSOD 0x1000007e" and have a read of some posts see if anything looks relevant.

Burnsy2023 · 27 Aug 2008 at 20:55

That stop code I am perfectly accustomed with. Check that it's not a driver issue (update them) and try turning DEP off and see if that helps.

Burnsy