BSOD - Random Reboot

[Masterdeadly]

Hello guys. I've been having some troubles with my pc currently - "ignore the overclock on my cpu in sig it's stock" when I ran Prime95 for 8 hours there was no BSOD or random reboot there temps never went over 50 degrees. I've ran memtest for 9 hours 5 passes. I thought this would mean my pc is stable so I was on my phone playing a game then randomly my pc just restarts.

Anyone know why?

Any tests I can run to find the problem?

 

[Masterdeadly]

Sorry

 

[Masterdeadly]

Anyone?

 

[djshauny1]

any driver conflicts?

 

[Masterdeadly]

How would I check mate?

 

[Masterdeadly]

Really want to sort this ASAP ;D

 

[deuse]

For BSOD get this http://www.resplendence.com/whocrashed_help.htm it will tell you what crashed your pc.

 

[Clav]

Prime stressed your cpu and memtest stressed your memory so I would be looking at the GPU. Try reseating it, run it at stock (if you have OC'd it), do a clean driver reinstall and try a different GPU altogether if that is possible.

 

[Masterdeadly]

Thanks guys I'll try what Deuse said can't find the install. See what that says then reseat my card

 

[Masterdeadly]

For BSOD get this http://www.resplendence.com/whocrashed_help.htm it will tell you what crashed your pc.

I installed it but it doesn't have any record of when my computer crashed this month mate
SYSTEM_SERVICE_EXCEPTION

0x3B

0xC0000005

Probably caused by Atikmpag.sys

 

[MamaMia]

Hello,

Searching for your problem I found this is usually a driver error.

Suggest check you have the right driver for your graphics card.

Go to Device Manager then Display adapter and ‘right click’ for properties.
Check under the driver tab for version/date information of the current driver in use.
If it is the correct driver, check also if there is a yellow triangle beside ‘Display adapter’.
If there is a triangle, the driver will need to be reinstalled.

This is the download centre http://support.amd.com/us/Pages/AMDSupportHub.aspx

 

[Masterdeadly]

I had to right click properties on my AMD Radeon HD 6900 Series

Driver

Date - 09/11/2011

Driver Version - 8.920.0.0

Device status - "This device is working properly."

 

[Masterdeadly]

?

 

[Lemin]

May be the same as im now getting, once a week or so random reeboot, no bsod. Cant find the fix either. Only when doing light tasks also !
Check your event log for errors, ive got 6....

Windows Kernel event ID 41 error
http://support.microsoft.com/kb/2028504

 

[MamaMia]

I had to right click properties on my AMD Radeon HD 6900 Series

Driver

Date - 09/11/2011

Driver Version - 8.920.0.0

Device status - "This device is working properly."

So you running a 64 bit Vista OS?

 

[Masterdeadly]

64 bit Windows 7

 

[MamaMia]

Maybe try Driver Version: 8.930.0.0 for Windows 7 64 bit

if that doesn't work, lower version might:

Version 8.920.0.0000

edit: Could also try something like 'drive manager' to check your system or use the driver checker on the amd support centre link I gave you in Post 11.

 

[Masterdeadly]

amd Auto detect ?

 

[MamaMia]

yeah

To be honest, I think it is the drivers and although I find so many users asking for a fix, nothing much in the way of a fix appears to be out there.

There was an Amd 12.1 Catalyst to support drivers for HD 7900 Series that seem to also support 5000 and 6000 series which was due for release on 9th Jan 2012 which seemed to have worked for some users.

I think this is a trial-and-error work through if it is the drivers causing the BSoD.

 

[Masterdeadly]

didn't work clicked install "Error 404" failed.