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- Joined
- 18 Oct 2005
- Posts
- 1,595
I'm trying to diagnose the problem with my girlfriend's laptop over the phone;
Upon trying to start Windows this morning, she was unable to do so. Instead she would get a momentary BDoD (stop error) which would flash up briefly and restart the machine automatically. The same thing happens with safe mode and 'last known good config'.
I'm 80% sure that this isn't being caused by a hardware fault; her system has apparently been pretty inundated with spyware and/virus'. It was working fine yesterday evening, however.
It's pretty difficult to try and fix over the phone, and I'm unable to try running the recovery disk until I see her later in the week.
Are they any suggestions people might have for a quick fix? I just need to instruct her as to how to access her files as she needs to get some work off of it.
Thanks in advance.
Upon trying to start Windows this morning, she was unable to do so. Instead she would get a momentary BDoD (stop error) which would flash up briefly and restart the machine automatically. The same thing happens with safe mode and 'last known good config'.
I'm 80% sure that this isn't being caused by a hardware fault; her system has apparently been pretty inundated with spyware and/virus'. It was working fine yesterday evening, however.
It's pretty difficult to try and fix over the phone, and I'm unable to try running the recovery disk until I see her later in the week.
Are they any suggestions people might have for a quick fix? I just need to instruct her as to how to access her files as she needs to get some work off of it.
Thanks in advance.