BT AAAAAAAAAAAAAAAARGH!

maGz

maGz

maGz

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Joined
11 Nov 2006
Posts
50
Firstly, I would like to say I live literally 1 street down from my telephone exchange. Within 50 metres. Secondly I would like to say I CAN take an 8mb connection.

Anyhoo

I've been paying for 8mb broadband from bt for about a month now, but only getting 2mb. My mate is on the same package as me and he get 6.5mb, whilst living 1 road over.

My HomeHub says:
Downstream 8,096 Kbps
Upstream 448 Kbps
Connection time 21 days, 9:16:27

My Speed tests say:
Speed Down 1864.99 Kbps ( 1.8 Mbps )
Speed Up 376.12 Kbps ( 0.4 Mbps )

GAAAAAAAAH!

I phoned them up on several occasions and they've done nothing. Is anyone else having this same problem? What should I do?

a very angry magz.

(edit: most flames removed :p )
 
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You have a stuck profile. Try calling again telling them this and they will put some WD40 on it.

Not sure if it will do anything but you could put a complaint into OFCOM.
 
Tip.

Are you using the BT Home Hub? If so, then ditch it as quick as you can. I was one of the first people to have these (June last year), spent weeks having problems with it (I too am not far from the exchange), and despite the HUB giving me a speed of 8096, speed tests were saying otherwise.

Thankfully I hadn't sold my trusty Netgear DG834G, so plugged it in and went straight up to a speed of 6mbps, few days after I was averaging 7.9.

Can't 100% say it's to blame, but I know dozens of people who are having issues. If you want some help, try going to http://www.trasplace.co.uk/phpBB2/viewforum.php?f=9&sid=dd445989d9e5b3944e92a19e29ba92f0 I 'kinda' started that site when the HUB first came out and it's a minefield of information for people having problems.
 
I'll phone them up, then ask them to unstick my profile or whatever. If that doesn't work I'll get a netgear router. Sounds like a plan :)
 


From my "8MB BT" connection. :rolleyes:

It's been awful over the past few weeks, not just the speed but the router keeps dropping the connection under load, making downloading anything >100MB a total nightmare. Also, while the ping looks good, the connection doesn't feel "snappy" like it did in the beginning. It's lethargic tbh. :mad:

Using a BT Voyager 2100 router.

Line Mode G.dmt
Line State Show Time
Latency Type Interleave
Line Up Time 00:00:06:46
Line Coding Trellis On
Line Up Count 1

Statistics - Downstream - Upstream
Line Rate - 7648 - 448
Noise Margin - 12.1 dB - 25.0 dB
Line Attenuation - 11.5 dB - 7.5 dB
Output Power - 12.4 dBm - 17.8 dBm

Would someone more informed like to tell me if there's anything wrong looking in those settings before I phone BT up and rant at them? :mad:
 
My BT connection has been really really bad over the last few weeks also, I really dunno whats going on, all my torrents have ground to a halt, the internal nat/port tester within the bit torrent clients (I've tried 4 of them) just fail the test no matter what port I use, I get the feeling BT are doing some serious traffic shaping, theres definitly something not right with BT Broadband atm I know that much and being stuck in newquay there is hardly any other ISP's to choose from :(
 
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Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 1000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1664 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 900 kbps
Click to expand...

I am connected at 1664kbps (average) and my profile is stuck on 1000kbps :mad:

What's the number to ring if you want them to update the profile?

Ring the ISP, or BT?
 
Can't remember who told me (someone on here) but if your profile is stuck, ring BT to tell them but ALSO leave your router on as long as possible until your profile goes back up.

The abd news is that it took me about 2 week to go from an average download speed of 90k (yep, nearly twice as fast as dial up!!) back to my average 7mbps. BT were as good as useless.
 
EVH said:
I am connected at 1664kbps (average) and my profile is stuck on 1000kbps :mad:

What's the number to ring if you want them to update the profile?

Ring the ISP, or BT?
Click to expand...

I think you will find that for your sync rate 1.0 Mbps is the correct profile, you need a consistent sync of above 1728 kbps for 3 days before you could even get 1.5 Mbps.

See HERE for ADSL MAX explained
 
You must ONLY ring your ISP so if you are not with BT for your broadband then do not ring BT.

To the OP have you tried running a BT Speed Test

speedtester.bt.com

As this site will show you what your IP Profile is currently at this is the BRAS profile. It does sound like you have a stuck BRAS and changing the router from BT Home Hub to another router will not resolve a stuck profile. You need to get the speed test run and then call your ISP with the results ask them to what your sync history has been like and if there has been no drops in your sync rate for the last 3 days then get them to raise a fault with BT Wholesale with a fault type of EPP and add notes that it seems to be a stuck BRAS profile.
 
Kerazee said:
I think you will find that for your sync rate 1.0 Mbps is the correct profile, you need a consistent sync of above 1728 kbps for 3 days before you could even get 1.5 Mbps.

See HERE for ADSL MAX explained
Click to expand...
Thanks for the info.

Seems like I'm destined to be on 1Mbps for life :(
 
I don't trust those speed tests, they are always giving me false results.
Try ]this one and tell us what it actually downloads at.

Also, run the BT speed test and see what your BRAS profile is set to and tell us your line stat's.
 
Zildjian said:
I don't trust those speed tests, they are always giving me false results.
Try ]this one and tell us what it actually downloads at.

Also, run the BT speed test and see what your BRAS profile is set to and tell us your line stat's.
Click to expand...

The BT speedtest won't run. Site just gives errors.

Is there some other way to find out the "BRAS profile"? :)
 
Hi

Nope the only one is the BT Speed Tester which at the moment is very unreliable. You will need to just keep trying it eventually it will work and not come back with a time out or server busy error
 
From 18th January 2007
BT option 3 has adopted an 'unlimited*' usage plan. The unlimited has a fair usage policy. They will cap your download speed (during peak hours) so you cannot download tons of GB and abuse the policy. During daytime my down speed is 100-250kbps and off-peak 650-780kbps. I think this only apply to option 3 as other plans have DL limits (if you are on opt. 1/2, i dunno). I got this from bt website but can't find the link to it anymore.... Also, I think the capped speed only kicks in when you constantly downloading large files. For 3 days in a row I only downloaded 50-100 odd mb's but on thurs. I downloaded over 3GB and during peak for friday and today, speed is slow.

EDIT: http://www.btyahoo.com/broadbandusage_holding
Policy No. 7
 
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/\

what about BT Business Broadband, they do an unlimited service for the same price as option 3 home broadband ?

I can't believe BT have done this :( , I knew there was something going on with my connection.

can anyone please reccomend me another ISP please,

edit - I've had a good look around and it appears most of the answers I needed was in this forum :o and good usage of thee old search box brought out some much needed info, I have now found this place,

http://www.dslzoneuk.net/

and have learnt that it's best to go with an Enta reseller, which are Falconnet, UKFSN, ADSL24, Vivaciti, Xifos and Freeola,

any of the above particly stand out as being the better resseller ?
 
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I've just passed my MAC code onto Sky as I've had it with BT.

I think it's a disgrace when the once national telecom company ends up providing an awful service and offshore customer support. Maybe a sign of the times, but there is a simple answer...

Provide a good service, which may cost a little extra but means you receive less complaint calls and employ qualified efficient tech/customer service operators which will cut down of the number of repeat callers. This will then mean you don't have to employ 100's of people sitting in a call centre 4500 miles away.

As most sales people will know, price is not the most important sales feature, people will pay extra for quality, reliability and reassurance, none of which BT can offer right now.

And I think it's time they dropped the 'B' out of BT.

Anyway, rant over..

Jack
 
Sorry to hear about your troubles with BT. I have been having major issues with them for as long as I can remember. We live so far from the exchange we haven't been able to get broadband until last week but its not working.
We even bought a new phone line and an engineer came to install it, the hub then arrived and since then its not worked. Been on the phone to BT for a total of 20+ hours to India and back trying to get this sorted and have demanded an engineer to come out (our neighbours is working and they had the same problems with BT).
They have told us they will call us tomorrow to arrange an engineer but I am not going to hold my breath!
 
lowrider007 said:
and have learnt that it's best to go with an Enta reseller, which are Falconnet, UKFSN, ADSL24, Vivaciti, Xifos and Freeola,

any of the above particly stand out as being the better resseller ?
Click to expand...

I've had to do some research on this question for a flat I'm moving into - I've chosen adsl24 after going through loads of reviews/opinions etc. I think most are only one month contracts, so it's not that hard to change, but you'll prob need to write a letter to most of them.
 
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