Zildjian said:If I were w00dy I would definitely cancel your BT contract right away. They will hook you into 12-18 month contracts and they are hopeless. Their customer support sucks and they don't know what they are talking about.
They have also started capping loads of customers to ridiculously slow speeds during peak times and weekends. I am syncing at 8128kbps but get around 50kbps download speeds during peak times.
There are better providers out there for a cheaper price.
Concorde Rules said:Mines gone to 50kb/s aswell!![]()
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Going to phone BT tomorrow to see whats going on!
Zildjian said:They will just ask you to delete your cookies, etc. I found them to be absolutely hopeless, but maybe you will have more luck.
They don't admit that they cap speeds.
Concorde Rules said:Im sure some threats of leaving for Virgin Media will change their tune![]()
Ill also get the thing upgraded to 8mb (We ordered out package back in 2001 or whenever, never changed it, took 2 years to get 2Mb when people were getting it when signing up)
If the tell me that **** ill tell em that to get bent and get me someone who knows wtf they are on about!![]()
Zildjian said:Just a warning - if you upgrade from 2MB to 8MB with BT, they hook you into another 12-18 month contract...
If you are thinking about upgrading to 8MB, it's best to leave and go elsewhere.
Concorde Rules said:Doesn't bother me, if I get the service ill be happy.
Its been fine up to now![]()
Its not my line, its my dad, but he has enough to do than sort out some bloody stupid profiteering company![]()
3 people use this connection, 3! and its down to 432kbs.
Awful!![]()
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Concorde Rules said:![]()
I bet it will be some sodding Indian as well. (Not being racist but its bloody annoying that a UK person phones someone 5000 miles away for **** all service!)
Ill demand to talk to someone in the UK. Hell I have all day tomorrow..
Im really ****** off at this!![]()
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Can't even game at the same time now![]()
Well thats it I've had it with BT broadband and the crap download speeds at
an evening (downloading a gfx driver from nvidia at 54kb/s) on my supposed
7.5meg line. The thing that makes it so bad is that I'm prepared to pay
another provider to give me a service BT can't (as an employee I get BT
Total Broadband option 3) for nothing. I can't imagine how p*ssed off you
lot that pay for this poor service feel.
TheKnat said:All they do is throw 8mb of data at you and whatever gets through is what you get.
I've had a recurring problem with my max connection where it drops down to the BT default of 100k.
From what I can figure out the max service works out the maximum stable line speed for you and delivers it.
This can mean your syncing at 7.5mb but you might still only get 4mb download as that is that can be stabally provided.
If there is ever a small fault on the line or the speed fluctuates for any reason, the BT bot goes nuts and resets you down to the lower speed until your line has stabalised again.