BT Broadband question

QABoy · 7 Mar 2006 at 09:27

I'm an NTL user so don't have much experience of BT lines.

My mate has had BT Broadband installed with a Speedtouch 330 modem but he's getting nothing. I asked if he could plug his phone into the wall socket (without filter) and make a call and he confirmed that he could. I thought that if broadband was switched on that you needed filters on your phone to make a call or am I talking rubbish?

Santh · 7 Mar 2006 at 10:48

Someone correct me if im wrong.

If I remember right, If you plug into a ADSL line with just the phone it works fine but you may find there is a slight buzz in the background.

For the ADSL to work you can't have anything on the line without a filter.

Also if he can he should try pluging the modem into the master socket (socket behind the backplate of master/main socket to the house) with the a filter to rule out his house lines.

QABoy · 7 Mar 2006 at 12:06

Santh said:
If I remember right, If you plug into a ADSL line with just the phone it works fine but you may find there is a slight buzz in the background..

can anybody confirm that please?

Burbleflop · 7 Mar 2006 at 12:09

QABoy said:
can anybody confirm that please?

Confirmed. Ish. You'll only get the buzzing if the ADSL is active at the same time.

tolien · 7 Mar 2006 at 13:35

Define "nothing" - is it even syncing up?

That ADSL will work without a filter though - the ADSL side of a filter's just a wire...

FatRakoon · 7 Mar 2006 at 23:33

If you can try setting up the internet, with no filters at all, you should be ok.

The filters only really come into play if you are trying to use a phone at the same time.

It is possible that the filter/s are/is broken, or even the phone cable?

When you say that there is nothing, how do you mean? is the Modem setup properly, is the PC tryign to connect but nothign is happening, and if so, where does it stop or fail, and what kind of errors are you getting?

Give us a clue?