BT Broadband - Slow Webpages/Downloads unplayable WoW

Spike_UK · 21 Mar 2007 at 23:57

I'm not sure if it's just me, but my BT Broadband line has become nearly unusable the last three nights.

It appears to be working fine, MSN is working without a problem and WoW seems to connect without a problem. However webpages take ages to open and any download doesn't go any faster than 30k/sec.

Once in WoW there's a 4-5 sec lag on any actions or chat.

I've tried the usual reboots of both PC and Modem and also phoned the service line. Although there are issues on the BT network, my area, Hemel Hempstead - 01442, isn't one of those listed.

I've also run the Connectivity Test on the Home Hub and found that although it's connecting to the exchange, there's a problem with the main BT Gateway and their DNS servers.

I'm guessing this is the root cause, but until I can speak to BT tomorrow I thought I'd post on here to see if I'm all alone with this issue.

Marcus1977 · 22 Mar 2007 at 13:13

I'm on BT Broadband and having the very same problems mate. It has been like this for the last four/five days and after having an engineer out I bought a new router. This seemed to help at first but it's back to how it was before now.

Are you a good distance from the exchange?

Spike_UK · 22 Mar 2007 at 19:31

I'm about 1.5-2km from the exchange which isn't that far these days.

I've run a few different speed tests and they all comfirm that my connection (for the BT Max Package) is shocking.

For example....

http://www.speedtest.bbmax.co.uk/
Results:

Code:

Last Result:
Download Speed: 238 kbps (29.8 KB/sec transfer rate)
Upload Speed: 305 kbps (38.1 KB/sec transfer rate)

And the old trusting ADSLGuide tester.
http://www.thinkbroadband.com/speedtest/results/id/117459185350893914541.html

From both of those tests it's clear that my "up to 8meg" line isn't even getting 0.5meg

Enfield · 22 Mar 2007 at 20:28

Hey, i'm also getting a slow response!

It's been like this for at least a week, so you're not alone there.

manjuice · 22 Mar 2007 at 20:56

Do a quick search of my posts to find out the problem.

barrymacp · 22 Mar 2007 at 21:36

Im also getin a slow response

Marcus1977 · 22 Mar 2007 at 22:24

This is driving me daft now! I've just rebuilt my machine and it really hits home how much you take high speed internet access for granted. I'm having to download Windows updates in dribs and drabs.

Think I'm going to buy a place next door to the Exchange....

Has anyone heard anything officially from BT that they are 'working' on things?