BT how do they manage to exist

iaind said:
A useful and insightful post, 9/10, would read again
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Originally Posted by matdom View Post

Was with BT when to do a switch over to another company few days later they cut my line, phone them up and was told they would fix. This has been going on for 4 weeks, now I've switch over to anther provider and my line works. I'm sick of BT they just cant seem to do anything right.
 
Shocky-FM said:
I don't understand it either, who in their right mind would switch to BT if they had an the open to use VM? The speed difference is huge.
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Have you ever tried dealing with VM customer services?

Sure, BT aren't going to win any awards in that department either, but you wouldn't get me to switch for all the money in the world.

I remember a few years ago in Plymouth they had an angry mob of students descend on and blockade the VM shop in the city centre because they were fed up with no internet and constant fobbing off.
 
I was having all sorts of issues with ADSL (BT) due to the neighbour having his garden ripped up and a "Thumper" used to compact the ground several years earlier.

They would test the line and of course it would be alright !!

My (elder) brother worked as a BT Engineer for 30 years so I asked him about it and he said "It needs a new line which they WONT put in. The way to get them to put the new line in is to upgrade to Infinity. If they test your line and it is capable of accepting infinity and you give them the go-ahead they have to test afterwards to ensure they are giving you within the acceptable parameters. They will do a HR test and it will fail which means they have to investigate. If the line is broken they will have to replace it."

So I did exactly that.

They came round and installed it all and then put his meter on it.

HR fault. I smiled at him and said "Yeah Geof said that would happen"

"Who's Geof"

"My Brother, He was a BT Engineer for 30 years"

"Geof (surname) ? Yeah I know him. So what's the history on this line then" ?

So I told him and he said Geof was right.

It took about a month but we had a trench dug and an entire new line laid down our side of the block.

Job sorted.
 
BT have always been good for me here, I had some problems when I first had FTTC installed but it's been great since.

My first ISP was Virgin and they were terrible, every night from 5pm-12am the internet was unusable and that was on a 50mb connection, to be fair they did try to fix it a couple of times but the "engineers" could never figure out what the problem was and when they turned up early morning-afternoon the net was fine so they couldn't test the problem
 
I'm sure if things have changed over the last few years, but when I was on the Virgin 50mb package it would drop down to about 10mb in peak times, or after an hours worth of downloads. Sometimes even slower than 10mb.

Parents had the same with their free 100mb upgrade

I personally switched to sky and although I now 'only' get 76mb...it's always 76mb 24/7

Parents just hate BT. TV cuts out, internet is flakey, customer service have messed them about something chronic

They were promised a sainsburys voucher when they signed up, but never got it
 
Shocky-FM said:
I don't understand it either, who in their right mind would switch to BT if they had an the open to use VM? The speed difference is huge.
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Many people can't get cable, I've never lived in a town with it. Heck even when I loved in Glasgow we couldn't get anything other than BT and I was near the city centre. :(
 
I'm with BT and yes they are notoriously bad for activation. I've raged so many times when I was waiting for activation of Infinity.

The delays and the excuses about "engineer over ran his previous job..." blah blah blah. BT are just full of excuses. But yes - I'm still using them. :)
 
BT depends very much on where you live. I've dealt with BT folks who were bloody brilliant, told no porkies and were up front about how things worked and timescales, fees, etc etc.

Then there are others who simply fob everyone off with stories and nonsense, push back dates, the usual crap. It's the same with most companies the size of BT really.

I used to work for BT and it's generally a good company to work for, the only thing I paid for was line rental, got Infinity for free, TV at a very reduced rate and phone for almost nothing too. Great pension scheme, the sharesave scheme is quite simply one of the best around.

I left BT as an employee and customer and moved to Sky, best move I ever made. Our household consumes telly like crazy and BT's offering simply can't hold a candle to Sky.

They've also just bought EE so expect that to go downhill soon too.

 
Just switched from virgin to bt fibre, phone line in this place is ancient (says post office) and Virgin rewired it all when they installed their phone line so I'm expecting a few issues.

Virgin internet was fine but hated the TiVo box plus the Sky offer was a lot lot cheaper. 12 months time probably switch back for new customer deals :D
 
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