I've been having trouble with my internet connection and an engineer is coming out tomorrow. The socket we currently have is not a BT master socket, it just looks like an extension socket that comes from the old oval GPO socket. As BT are responsible for everything up to and including the socket can I ask him to upgrade it without paying? We've also got a problem with the line being too quiet so I'm hoping he'll do the work without billing me.
BT Master Socket Question
- Thread starter zom247
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Not an exact science as to whether Bt will charge. Hopefully they will provide a new master socket free. However you may have poor cabling/connections on your side of the box. Underline the point that your telephones are not performing suitably. Once you have the master socket then you can plug your router directly into the socket with the extentions disconnected and check out the stat of the line.
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Having worked for BT
Depends if BT installed the internal extension socket in the first place, unlikely unless its BT branded. Or do you mean that the socket is the only socket i.e. not an extentsion from master in which case they should as it's causing problems
That should be no problem what so ever, drop of is usually caused by distance from exchange (they can boost the signal strength on request)
Hope that helped.
Stu
zom247 said:
Depends if BT installed the internal extension socket in the first place, unlikely unless its BT branded. Or do you mean that the socket is the only socket i.e. not an extentsion from master in which case they should as it's causing problems
zom247 said:
That should be no problem what so ever, drop of is usually caused by distance from exchange (they can boost the signal strength on request)
Hope that helped.
Stu
The engineer has just been and he said they can't change the socket for free as it does not have a problem. He did say that the line was very quiet though and that he would have to put in a request to openreach for them to change some sort of card at the exchange.
The socket I have is one of the old master sockets though and not the new NTE5. I'm not prepared to pay £160 just to have that changed though.
The socket I have is one of the old master sockets though and not the new NTE5. I'm not prepared to pay £160 just to have that changed though.