I'd been with BT since dial up days, and whilst they weren't the cheapest around I always felt I got value for money with good connection speeds and quality backup if needed.
I use the broadband for surfing and online gaming, not P2P or torrents so I wouldn't call myself a heavy user and was paying about £26 per month. In Late February I noticed my speed was being heavily throttled during the day/early evening, however would go back to normal between midnight and 6am. An example would be 6+ seconds to display the BBC Sport page!
I rang BT and to say their customer service were useless was an understatement. I spoke to them about traffic shaping which they claimed no knowledge of and kept trying to blame my network wiring, Trojans etc for the speed reduction.
So after spending hours upon hours on hold trying to get through to BT, I moved my Broadband and telephone to Sky as well as my mother and mother in-laws telephone services. Whilst it is much less per month, I get constant fast speeds throughout the day/night.
It's pretty poor that BT can't get their act together and as far as 'Do you know how much these things cost' and 'BT can't afford everyone to use their full bandwidth' I respond with.....If you happily take the money for a service you should be able to provide it.
Plus last time I looked BT's profits weren't doing too bad.
Anyway rant over
Jack.
