BT Speed - advice

Andr3w

Andr3w

Andr3w

Soldato
Joined
6 Oct 2004
Posts
20,265
Location
England
My BT broadband speed has dropped from 2.5mb to 1mb (Im quite far from the exchange thats why i get slow speeds)

I rang them up last night and the chap on the phone did some 'tests' that took around 20minutes, then rang me back and said that he was going to reset the profile at the exchange so that my speed comes back, he said it would take around 12hours to complete.

Woke up this morning, unplugged the router and left it around 5 minutes and then plugged it back in and guess what....it's still running at 1mb?

Where should i go from here?
The speed tests i have used are speedtest.net and the BT one.
 
mp260767 said:
would be worth posting the setting from your router to give an idea of what speed should be possible, if nothing else Line Attenuation (Up/Down) and SN Margin (Up/Down) should do for starters.

does the exchange have adsl max enabled on it ?
Click to expand...

Yes it has been ADSL Max since 2006.

How do i find the line attenuation and SN Margin?
 
I reset it 4 hours ago, it seems to have now gone up to around 2mb...much better however not quite 2.5!

Is this what you need?


Speedtest.net results

Download - 1.97mb
Upload - 0.31mb
Click to expand...

speedtester.bt.com

Please allow a minimum of 3 hours between tests.
Click to expand...
Uptime: 0 days, 4:30:52

Modulation: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,528

Data Transferred (Sent/Received) [MB/MB]: 1.66 / 14.67

Output Power (Up/Down) [dBm]: 11.5 / 17.5

Line Attenuation (Up/Down) [dB]: 31.0 / 58.0

SN Margin (Up/Down) [dB]: 22.0 / 10.0

Vendor ID (Local/Remote): TMMB / ALCB

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 2,244

CRC Errors (Up/Down): 0 / 56

HEC Errors (Up/Down): 0 / 49

Line Profile: Interleaved
Click to expand...
 
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