BT Speedtest
- Thread starter Tute
- Start date
Scam said:Sure. I knew all ISPs use BT hardware but i didnt know exactly where the IP Profile gets set.
Great. So i can blame BT for fiddling with my connection then?
Well given that BT Wholesale are responsible for some of the equipment in many ISP cases, any fault you report has to be investigated by both your ISP and BTW.
Whilst I had success with harassing BT to sort out my connection, given the amount of problems seen on these forums, I hope none of you ever have a connection fault somewhere in BTW's equipment. They're not exactly "quick".
Deleted member 651465
Deleted member 651465
Actually you went about it the wrong way.Tute said:Well given that BT Wholesale are responsible for some of the equipment in many ISP cases, any fault you report has to be investigated by both your ISP and BTW.
Whilst I had success with harassing BT to sort out my connection, given the amount of problems seen on these forums, I hope none of you ever have a connection fault somewhere in BTW's equipment. They're not exactly "quick".
If you ring up BT Faults and report a voice fault they usually send an engineer out straight away (they'll do a line test first but if you're firm and insist that there is still a problem they'll send someone out - although they'll mention if no fault is found then they'll charge you).
When the engineer comes be nice and you'd be suprised how helpful they can be (offering Tea can help too
)In fact I had a funny dial tone the other day which I suspected was linked to an inconsistent broadband connection.. rung up Friday evening, Saturday morning the engineer arrived.. checked the line card at the exchange (no fault) and eventually tracked and found the problem was a bad length of cable up the road.
Ringing BT Broadband technical support (if they aren't your ISP) is no good as you will get told to ring your ISP, and if they are your ISP you'll get passed from one Indian-script-monkey to another.
Trifid said:
Openreach only control the copper pair between your house and the exchange, Openworld is what's now BT (Retail) Broadband and BT Wholesale have control over the IP profile.
EVH said:
Waste of time. Voice engineers can't and won't touch IP profiles or much else to do with the ADSL service.
All you get is the risk of a charge.
GazD said:
No IP profile on Be, so yes.
EVH said:Actually you went about it the wrong way.
If you ring up BT Faults and report a voice fault they usually send an engineer out straight away (they'll do a line test first but if you're firm and insist that there is still a problem they'll send someone out - although they'll mention if no fault is found then they'll charge you).
When the engineer comes be nice and you'd be suprised how helpful they can be (offering Tea can help too
In fact I had a funny dial tone the other day which I suspected was linked to an inconsistent broadband connection.. rung up Friday evening, Saturday morning the engineer arrived.. checked the line card at the exchange (no fault) and eventually tracked and found the problem was a bad length of cable up the road.
Ringing BT Broadband technical support (if they aren't your ISP) is no good as you will get told to ring your ISP, and if they are your ISP you'll get passed from one Indian-script-monkey to another.
Well I didn't "harass" in that I yelled, more I kept on at them, kept sending emails and didn't let them forget about me until they sorted it out.
Whatever it was, they didn't send an engineer round.
Just cancelled NTL cable as I have had poor service for over 1 month and they can't see it and won't look at fixing it 
Gone to ADSL24 home 3 package!!
Not a big downloader and like to game a bit in the evening!!
Fingers crossed!
Gone to ADSL24 home 3 package!!
Not a big downloader and like to game a bit in the evening!!
Fingers crossed!
Remember me?
It's a good thing you can't swear, because i'd fill this post if you could.
I am so angry at this bunch of ******* spanners, i'm back where I was.
BT had better sort this out within the next 48 hours or i'm going to ring up and give them what for.
It's a good thing you can't swear, because i'd fill this post if you could.
I am so angry at this bunch of ******* spanners, i'm back where I was.
BT had better sort this out within the next 48 hours or i'm going to ring up and give them what for.
Well I have a HomeHub here but I think plugging that in would make things worse.
Also, if it's not BT who are at fault here, how come last time when I was getting a bad sync, they were the ones who fixed it?
I've just run around the house and replaced all the filters (luckily I have a big box of them) but it's still syncing at a low speed. Connection isn't dropping at all, but there's a fair delay when loading webpages.
Also, if it's not BT who are at fault here, how come last time when I was getting a bad sync, they were the ones who fixed it?
I've just run around the house and replaced all the filters (luckily I have a big box of them) but it's still syncing at a low speed. Connection isn't dropping at all, but there's a fair delay when loading webpages.
Associate
- Joined
- 9 Aug 2006
- Posts
- 753
- Location
- UK
Recently got BT home hub and Im also experiencing some terrible download rates(487 k/s according to speedtest.net). BT used to be my provider before that anyway but I used my own router(ADSL nation).
Im just on the phone now talking to some guy from BT(Asian of course) who is saying something about a fault in my line but had to leave me on the line for a bit. Will see if there is any improvement but, as the above poster says, 8 mb my arse...
Im just on the phone now talking to some guy from BT(Asian of course) who is saying something about a fault in my line but had to leave me on the line for a bit. Will see if there is any improvement but, as the above poster says, 8 mb my arse...
Can I get a B-U-M-P?
I'm not having much luck getting BT to play ball.
This suggests a stuck profile.
Last I heard an engineer was going to call me back within 48 hours. Didn't happen. I chased it, and was made to do all the "reset router, clear cache, check cables" thing again, and then told an enginner would call me back within 48 hours.
Well it's been 4 days now and no call. Is there some way I can just tell them to reset my goddamn profile, without having to talk to some non-existant engineer about it, and having to test all my equipment multiple times?
I wish there was a BT phone number where you could ring up, get your profile reset, and be on your way.
I'm not having much luck getting BT to play ball.
This suggests a stuck profile.
Last I heard an engineer was going to call me back within 48 hours. Didn't happen. I chased it, and was made to do all the "reset router, clear cache, check cables" thing again, and then told an enginner would call me back within 48 hours.
Well it's been 4 days now and no call. Is there some way I can just tell them to reset my goddamn profile, without having to talk to some non-existant engineer about it, and having to test all my equipment multiple times?
I wish there was a BT phone number where you could ring up, get your profile reset, and be on your way.
Soldato
- Joined
- 11 Nov 2002
- Posts
- 3,947
- Location
- West Mids
Guys, I fear my connection may be a bit rubbish aswell, what does this mean?
This Test comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7360 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 63 kbps
This Test comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7360 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 63 kbps
Soldato
- Joined
- 11 Nov 2002
- Posts
- 3,947
- Location
- West Mids
Bt, with a home hub. I'm connected wirelessly.
Not pleased to say the least.
Not pleased to say the least.
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