BT upgrade to full fibre question please

NE5

NE5

NE5

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I have today told BT to upgrade my internet to full fibre, as I needed to renew my package and my old one (half fibre ) was not available to renew.

However, I COULD have kept it for a charge of an extra few quid a month, whereas the full fibre was the same price, with free upgrade.

I am now looking at the video etc and am very unsure if it is possible to upgrade this in my flat.

Currently, I have a line in, to the front living room, and the old socket and suppresor. From there i have a line along skirting boards into the back room where i have my router via another socket and suppressor. It has worked fine for years and still does.

As I understand, the full fibre works by drilling a new hole (or using the same one) into a power box, near an electric socket. I do have a double socket fairly close, but use it for my TV, freeview recorder, hifi amp and DVD.

So my question is, will they be able to use this socket for a new internet full fibre box, and can they use the existing wire from front room to the router in the back room, and continue as I am ?

Or should i cancel this upgrade if it is not able to work properly
 
I have cancelled the upgrade. Because of the work involved, i don't want a landline phone, and also because my house is up for sale.

With 3 weeks left on my contract, i now have to decide on a Broadband only package (which suits me as I never use the landline and haven't bought a new one anyway since i went digital a year ago) from BT, or change to Virgin, plusnet or another company.

What do people recommend please ?

Will a new company be able to use all the BT wiring into the house ? I don't have, and don't want. Virgin or Sky TV, so is it just a matter of me replacing the router in my spare room ?
 
FTTP means they bring a fibre cable into your property. No existing copper cables are used. The ONT is screwed onto an internal wall and needs a power socket ( extention cable will do). The router connects to the ONT by RJ45 ethernet cable. You can place this were ever you want. Your Fibre will be installed by Openreach regardless of the ISP ( BT, SkY, Plusnet etc) unless you go with Virgin who install their own dedicated cable.
 
NE5 said:
I have cancelled the upgrade. Because of the work involved, i don't want a landline phone, and also because my house is up for sale.

With 3 weeks left on my contract, i now have to decide on a Broadband only package (which suits me as I never use the landline and haven't bought a new one anyway since i went digital a year ago) from BT, or change to Virgin, plusnet or another company.

What do people recommend please ?

Will a new company be able to use all the BT wiring into the house ? I don't have, and don't want. Virgin or Sky TV, so is it just a matter of me replacing the router in my spare room ?
Click to expand...
Plusnet are cheap, and will be broadband only - no phone line needed, they will cut off the BT line, but leave the physical cables in place unless you go FttP (because they are needed, of course)
 
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NE5 said:
I have cancelled the upgrade. Because of the work involved, i don't want a landline phone, and also because my house is up for sale.

With 3 weeks left on my contract, i now have to decide on a Broadband only package (which suits me as I never use the landline and haven't bought a new one anyway since i went digital a year ago) from BT, or change to Virgin, plusnet or another company.

What do people recommend please ?

Will a new company be able to use all the BT wiring into the house ? I don't have, and don't want. Virgin or Sky TV, so is it just a matter of me replacing the router in my spare room ?
Click to expand...

If you are selling your house might be easier to stay with BT then shop around when you move house. Although it might be worth you finding one that has a month by month contract so when you move you can cancel it without any fee then choose a proper FTTP for your new house ?
I had BT FTTP put in November (after a lot of hassle but thats another story) and I resisted switching to EE even though they push you that way as BT Internet is becoming EE and the install was fine. Engineer took about 2 hrs to install.

Bottom box is my old BT copper/FTTC connection. Top is the new FTTP box. No need to alter any of your internal wiring it just plug router straight in like you do with the BT Copper/FTTC connection. All you need is a power socket which is not a problem. I actually went for the FTTP 900 package (with a healthy discount) and I`m actually getting well over 900 Meg often over 1 gig.

1gKOPdK.jpeg
 
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I now find that the upgrade I wanted, which they said i could have, is not available. I've been passed from person to person, and now been told that retaining my fibre 2 package with broadband only without the phone connection for 5 quid less is not available.

They assured me this was done. Until i got an email saying an engineer would arrange to fit my Fibre 150 (not full fibre) at the price of 29.99, the price for Broadband fibre 2 only. Basically, they have fobbed me off, probably thinking i would accept the fibre 150, but i do not want to upset my carpets, and wiring from the front living room to the spare back bedroom. And I am not sure i want wifi as a connection, or power units to connect things.

So I've told them this is NOT what i ordered and wanted. They say it was cancelled and the email was an oversight.

But the Broadband only package of 29.99 is not available, if i want any new deal it has to be full fibre, unless i stay exactly as i am and renew my current package for a few quid more than i am paying now.

I've told them to cancel this upgrade to fibre 150 (which i never ordered anyway) while i review my options.

The only question i have that i don't know the answer to is, is Fibre 150 only my outside line, so i retain the setup inside my house ?

I've got until February 8th.

If I change to virgin, plusnet or something else, will they have to rewire inside the house, change the input in my living room (only a standard input with a suppressor) and will they leave my wiring to the back room intact ?
 
varkanoid said:
If you are selling your house might be easier to stay with BT then shop around when you move house. Although it might be worth you finding one that has a month by month contract so when you move you can cancel it without any fee then choose a proper FTTP for your new house ?
I had BT FTTP put in November (after a lot of hassle but thats another story) and I resisted switching to EE even though they push you that way as BT Internet is becoming EE and the install was fine. Engineer took about 2 hrs to install.

Bottom box is my old BT copper/FTTC connection. Top is the new FTTP box. No need to alter any of your internal wiring it just plug router straight in like you do with the BT Copper/FTTC connection. All you need is a power socket which is not a problem. I actually went for the FTTP 900 package (with a healthy discount) and I`m actually getting well over 900 Meg often over 1 gig.

1gKOPdK.jpeg
Click to expand...
Thats an interesting photo. If i knew someone who could have showed me that, it might have made a difference.

However, the power point is about 3 feet away, and it already has multi sockets for TV, Freeview recorder, hifi amp, DVD, and an equaliser.

Then I would want to receive the actual broadband to my desktop in the spare back room, which is currently hard wired from the front socket equivalent to yours.

I don't see an output wire from your socket though, to connect to this router via the similar socket in the spare room at the back of the house ?
 
NE5 said:
I now find that the upgrade I wanted, which they said i could have, is not available. I've been passed from person to person, and now been told that retaining my fibre 2 package with broadband only without the phone connection for 5 quid less is not available.

They assured me this was done. Until i got an email saying an engineer would arrange to fit my Fibre 150 (not full fibre) at the price of 29.99, the price for Broadband fibre 2 only. Basically, they have fobbed me off, probably thinking i would accept the fibre 150, but i do not want to upset my carpets, and wiring from the front living room to the spare back bedroom. And I am not sure i want wifi as a connection, or power units to connect things.

So I've told them this is NOT what i ordered and wanted. They say it was cancelled and the email was an oversight.

But the Broadband only package of 29.99 is not available, if i want any new deal it has to be full fibre, unless i stay exactly as i am and renew my current package for a few quid more than i am paying now.

I've told them to cancel this upgrade to fibre 150 (which i never ordered anyway) while i review my options.

The only question i have that i don't know the answer to is, is Fibre 150 only my outside line, so i retain the setup inside my house ?

I've got until February 8th.

If I change to virgin, plusnet or something else, will they have to rewire inside the house, change the input in my living room (only a standard input with a suppressor) and will they leave my wiring to the back room intact ?
Click to expand...

I don't understand why you are looking to have anything installed if your house is for sale. You will have to break the contract to move, which will cost you an arm and a leg.

Surely your best bet is to just let the service slide out of contract, in which case it will just continue as was. You are not forced to enter a new contract when you leave the old one, otherwise no one could ever move house.

I mean you don't want to talk to these "out of country" customer services. They will get you to sign any old poop just to give themselves brownie points with no concern for you at all.
 
NE5 said:
I don't see an output wire from your socket though, to connect to this router via the similar socket in the spare room at the back of the house ?
Click to expand...

The output is the black ethernet cable, that goes off to a router.

Think of that ethernet cable is being the replacement for the cable that would have previously run from the left hand socket on the (disused) box at the bottom of the picture and the router.
 
SpellowHouse said:
Surely your best bet is to just let the service slide out of contract, in which case it will just continue as was.
Click to expand...
^Do this or get a 4G / 5G unlimited sim and a dongle or router on a monthly contract if you are in an area with a good signal.

Its pointless signing an 18 / 24 month contract if you are selling your house, if it sells in 6 months you will have to still pay for the remaining 12 / 18 months of the contract some might offer to move your contract to your new house but theres no guarantee that they can even provided a connection at your new location.

Note there are a few ISPs that offer shorter monthly contracts but they cost more per month and you have to pay a large installation fee upfront.


With FTTP your internal phone line extension is defunct, you need a cat 5 / 6 network cable from the box on the wall to the router; most Virgin installations still use COAX which goes directly to their router.

That said the installers should install it where you want it but might charge extra to run a cable to your backroom.
 
SpellowHouse said:
I don't understand why you are looking to have anything installed if your house is for sale. You will have to break the contract to move, which will cost you an arm and a leg.

Surely your best bet is to just let the service slide out of contract, in which case it will just continue as was. You are not forced to enter a new contract when you leave the old one, otherwise no one could ever move house.

I mean you don't want to talk to these "out of country" customer services. They will get you to sign any old poop just to give themselves brownie points with no concern for you at all.
Click to expand...
I didn't realise you could do that ie rolling the contract, and give a months notice or whatever. As you say, it seems a good option and keeps mine open
 
NE5 said:
and reliable too ? As its BT under another name ?
Click to expand...
Well i have just migrated to them. Seamless really, and you speak to a real person really fast, and they seem to know their stuff.

..but yeah don't get tied to a long contract!
 
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I am on 3 mobile. The coverage check says it is very good in my street, at speeds of average 150mbs, (faster than i'm getting now) if it all works without a landline etc

Has anybody tried any of these deals and companies for home internet ?
 
Subliminal Aura said:
Sorry to hijack this thread but will the ONT be installed only where the current master socket is installed?

I would prefer to have it installed somewhere else
Click to expand...
this is partly my concern too, as my current line input is the main living room at the front of the house, and my desktop is in the spare room at the back.
 
NE5 said:
this is partly my concern too, as my current line input is the main living room at the front of the house, and my desktop is in the spare room at the back.
Click to expand...

Yeah mines messed up too... BT copper is actually bridged outside of my house, it's bridged to my cabling which takes it into my son's room. BT cannot follow that route so they used my cabling to finally terminate inside my son's room.

I then pass that copper over cat6 downstairs where the modem is. I'm pretty sure this impacts S/N but I'm not losing much

Let's see what they make of it when OpenReach arrive in a couple of weeks :D
 
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