BT vs Virgin

tintin82

tintin82

tintin82

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Joined
27 Aug 2009
Posts
712
Hi Folks,

Bit of long story but basically I have been having a bit of an issue with BT. I was on their Infinity 1 package and my internet was great with 48mb down, 9 up, ping 25. Then they persuaded me to upgrade to BT Plus with Infinity 2, but my speed is only 50 up, 14 down, ping 25. I have been on the phone for ages and basically they say that because my line meets the minimum requirement thats it, my line can handle no more. Now on closer inspection of my BT wiring I have an old MK1 master socket, some junction boxes, and an excessive cable run into the property. I am thinking of tidying all this up myself in order to improve (although know this is strictly not allowed).

But then I got thinking why not ditch all this old copper wire and move over to Virgin who have just moved into the area. Then I read about all the problems with reliability and ping problems. I really do not know which way to go with this. Try Virgin, or try to eck out as much from my current old BT line. Or just downgrade back to my original Infinity 1 package?

Thanks for any advice.
 
My virgin tv and phone be fine (V6 box) but since i’ve had to “upgrade” to superhub 3 the internet on wireless is very random, sometimes fine, sonetimes extremely slow. I can do a speed test and get 50+mb 1 minute then 1-10mb the next. Wired is bang on all the time, no problems. I just need to use in modem mode i guess and buy a decent router.
 
there are some issues with latency with the virgin hub 3 are you a competitive pvp gamer ? some say it ruins it for them, if just game like me pve style then i doubt you'll notice it have played a ton of destiny 2 since last year i can't say it's effected me occasional drop out from the servers that's it.

there is a new firmware being rolled out that is meant to help the latency some people have got it by upgrading to 350mb not got it here though yet

edit : actually i was wrong looks like i got the update 12 days ago.

gJYsFpc.png

before this was typical of my graph

and today's graph


UkWH5Zq.png
 
Last edited:
Find out what people in your area experience with VM, it's very variable. If your area is congested (a lot of them are) then the user experience is terrible, especially if you ever have to work with their support.
 
Apart from the raw deal loyal customers get compared to newbies, I've always been happy with my Virgin service.

I've been with them since before they were even Virgin, back in the Telewest days, maybe 15 years or thereabouts and have only had a handful of issues in all that time.
 
Raggs said:
there are some issues with latency with the virgin hub 3 are you a competitive pvp gamer ? some say it ruins it for them, if just game like me pve style then i doubt you'll notice it have played a ton of destiny 2 since last year i can't say it's effected me occasional drop out from the servers that's it.

there is a new firmware being rolled out that is meant to help the latency some people have got it by upgrading to 350mb not got it here though yet

edit : actually i was wrong looks like i got the update 12 days ago.

gJYsFpc.png

before this was typical of my graph

and today's graph


UkWH5Zq.png
Click to expand...


Thanks very much for sharing this. Great to see that the problems are not as bad as they used to be.
 
No problems with Virgin here. Although with both BT & Virgin (and any ISP for that matter), the supplied equipment is usually crap, do yourself a favour and use something better.
 
I was with Virgin for nearly seven years. Their customer service was crappy as was based somewhere in the far east where they simply did not care. Speeds were always spot on and aside from having to talk to them over the phone, all was good. We recently moved and it was an option between Virgin @ 350/20 or BT at 330/50. Was an easy choice and I look forward to BT offering a jump to 500/150. Virgin seem to always increase download but leave the upload lacking.
 
Personally, I wouldn't use BT if they paid me to use their broadband :p

I've had issues with their internet service at home and at our business - I would avoid at all costs.

I've been with Virgin for years now and only recently had an issue, which has now been resolved (although they did take over a month to get it fixed...).

Broadband wise, I'd certainly recommend Virgin - Now I'm on 200Mbps, I wouldn't want to go back to 76Mbps that BT offer.
 
Thanks. Regarding the speeds, the headline 350mbps sounds great, but I dont actually need it, a snappy low latency connection is the main drive for me. On this basis would Virgin suffice as I hear they had problems with ping and latency, although that a fix is being rolled out with new firmware?
 
billysielu said:
I'd send a complaint to BT, saying they shouldn't have sold you Infinity 2 if you can't get much improvement over Infinity 1, therefore they should reimburse you the difference, and switch you back to Infinity 1.

Use this - http://www.btcomplaint.com/the-ceo-of-bt-wants-to-hear-your-complaints/
(I've used it before, it does work)
Click to expand...

Wish I knew this before - When I had issues with BT Business (well still do to be fair, but I've given up honestly), I used a complaint form on their website where I was spewing about two members of staff who were unable to help me (one even lost our 20+ year fax number), and all they did was send the contents of my email to them! So I was still dealing with the morons I was already speaking with!...

Sort of unrelated, I know, but I do love a good rant about BT (Avoid, avoid, avoid :p).
 
tintin82 said:
Thanks. Regarding the speeds, the headline 350mbps sounds great, but I dont actually need it, a snappy low latency connection is the main drive for me. On this basis would Virgin suffice as I hear they had problems with ping and latency, although that a fix is being rolled out with new firmware?
Click to expand...

Superhub 3 had issues but majority have latest firmware now which resolves the issues.
 
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