BTHome Hub 5 - restarts when data heavy webpage/ youtube is open

Walkerie · 15 Jul 2016 at 16:54

Any ideas? I have a Homehub 4 sitting next to me and tried to plug it in but didn't have any internet?

bremen1874 · 15 Jul 2016 at 16:56

Could you rephrase the question?

Caged · 15 Jul 2016 at 17:07

The Home Hub 5 is probably broken if that's how it behaves. Have you tried factory defaulting it?

The Home Hub 4 might not work for any number of reasons. What Internet connection do you have?

Walkerie · 15 Jul 2016 at 17:10

I have BT Infinity 70meg. I think the Homehub 4's are restricted or where for copper adsl? I might be wrong though.

Yep tried factory defaulting.

Silicon Si · 15 Jul 2016 at 17:36

Dump the HH5 and get a openreach Echolife HG612 3B modem and a good router, My HH5 is brand new still in its box never been pluged in!

TheVoice · 16 Jul 2016 at 11:04

Walkerie said:
I have BT Infinity 70meg. I think the Homehub 4's are restricted or where for copper adsl? I might be wrong though.

Correct, you can't use a HH4 with Infinity without the OpenReach modem.

Speak to BT, get them to send you a new one. My HH5 Type B has been very reliable, hard to justify spending any money on router really as it works fine.

Walkerie · 16 Jul 2016 at 16:33

Thanks on the phone to them now, doing the usual testing. Hopefully they just send me a new one.

Yulaw · 16 Jul 2016 at 20:55

Im on my third home hub 5 the first 2 stared dropping connections within months, this ones lasted longer rev b dont know if that makes a difference.

Walkerie · 16 Jul 2016 at 23:25

They are going to call me back on Tuesday and monitor my line for the next 48 hours. Speedtest today showed 20meg when I am on 60/70 usually. Hasn't dropped so far today. But that could easily change.

Walkerie · 31 Aug 2016 at 16:49

Still having the same issue - BT are saying its not them, ive replaced all filters and my home powerline plugs - do you think its the router?

Mariusz · 31 Aug 2016 at 20:17

I'm having the same issues today with a HH that is only 3 weeks old so yeah I'd say it's the router. Replaced with a Netgear Nighthawk D7000 that I used with Sky Fibre. Going to monitor this over next few days see how things go.

Walkerie · 1 Sep 2016 at 16:13

Looks like I had several dodgy powerline plugs. got some new ones today and seems to have gone away so far. will see if it comes back

Walkerie · 1 Sep 2016 at 17:40

Okay so it seems powerlines arent the issue my laptop works fine on them.

I ran speedtest wholesale bt and it is resetting or dropping connection when it gets to the upload stage. I Guess my onboard realtek ethernet is buggered ?

Meatball · 2 Sep 2016 at 17:47

I'm having issues with my HomeHub 5 too! Our Infinity 1 service has been live for 2 weeks, and we sync at full speed. My devices disconnect from it every now and then, and most of the time I need to reboot the hub to reconnect to it! It's happened at least 8 times in the space of two weeks which is proving frustrating!

Walkerie · 2 Sep 2016 at 18:12

tried new ethernet card which came today. same issue. so odd!

Wifi works fine and never drops the connection. getting full speed.

Mariusz · 2 Sep 2016 at 18:24

Was still having issues yesterday with the Internet randomly going off, rang BT & they said to do a factory reset. If that didn't fix the reboots they would send out a new router. Fingers crossed 24 hours now & OK.

Walkerie · 3 Sep 2016 at 13:54

okay - so putting it in the test socket eradicates the problem. - Very odd. BT engineer going to call me. wonder what they will do?

KIA · 3 Sep 2016 at 17:41

Walkerie said:
okay - so putting it in the test socket eradicates the problem. - Very odd. BT engineer going to call me. wonder what they will do?

Do you have extension(s) connected?

Walkerie · 3 Sep 2016 at 21:08

I have a couple of ethernet ports dotted around the house, its a new build. but not phone line from what I can see - unless its the same thing

wildest_jjk · 3 Sep 2016 at 21:21

It needs to be plugged into the main BT socket. Let us know what the outcome is once you have spoken to the BT engineer. If the problem persists I can try and look into it for you.