Bulldog
- Thread starter theleg
- Start date
Yeah, I had Bulldog for around 2 months. Probably spent about 3 weeks of that time online, the rest of the time was spent placing support calls when either my phone or broadband was down.
I've never experienced such poor customer service. After having placed a support call, been given a 'ticket' and having it closed twice because the fault was reportedly repaired, I decided enough was enough and cancelled. I could rant on for ever about Bulldog, but i'd just start to get angry again
A very unhappy time.
I've never experienced such poor customer service. After having placed a support call, been given a 'ticket' and having it closed twice because the fault was reportedly repaired, I decided enough was enough and cancelled. I could rant on for ever about Bulldog, but i'd just start to get angry again
A very unhappy time.
I went back to BT (better the devil you know). I couldn't be bothered to shop around and look for anything else. So far, my phone and broadband service has been flawless.
I'd have a poke around for another providor before choosing Bulldog, i'm pretty sure that i'm not the only who will tell you this.
I'd have a poke around for another providor before choosing Bulldog, i'm pretty sure that i'm not the only who will tell you this.
Yeah you've had a narrow escape mate. Personally I have found the reliability and value of their service to be good, but their customer service is appalling.
It took them 7 weeks to install a new line and connect me. It took 4 weeks just for them to give me an engineer appointment to install the line - sod's law it was the only day that nobody was in the house, so I rang to rearrange it - the guy said he'd contact me with the new appointment.
Two days later, I'm at work and my phone rings, the BT engineer is outside the house, here to install the line. Luckily the guy is a nice chap and says he'll come back in half an hour giving me time to rush back.
Engineer installs and checks the line, everything is fine. Rand up Bulldog the next day to ask why my line is not activated (which the BT guy said it was) and to politely enquire why I wasn't told about the engineer coming round. The guy at CS tells me my line is not activated because I am still waiting line installation. As you can imagine, this riled me a little, explained that I saw with my own two eyes that he has - the Bulldog guy seemed not to believe me, but said he would email BT about it, and could I ring back the next day as it should be sorted.
I ring back the next day, as the woman I speak to where the activation is up to. I should have been less surprised when she says "I'm sorry sir, we are still waiting for a BT engineer to come and install your line." Sigh. I explain what has happened so far, and she says she will check with BT and ring me back tomorrow.
Tomorrow comes and goes. I ring up the following day to see why I wasn't contacted. "I'm sorry sir, we are still waiting for a BT engineer to come and install your line." ARGGGGGHHH. I hang up in disgust.
After a calming cuppa I ring again. "I'm sorry sir, we are still waiting for a BT engineer to come and install your line." Ok, I was expecting this, I explain the situation, ask why I wasn't called, the guy gives some pitiful excuse about the system being down. He says he will personally check and ring back within the next two days with an update. I ask him if he actually ring back or if he just cba with me, he reassures me but I make a note of his name anyway (even though I know that their computers have a list of everyone I have dealt with).
The next two days come and go. I give them and extra 2 days since it is the weekend, and ring monday morning. I might add that as I naturally don't have a phone line all this is on my mobile, so isn't free
(got my bill back, £12.74 in total costs!). I decide to head the guy off at the pass and explain the full story to save him the barrage that would inevitably follow me hearing "I'm sorry sir, we are still waiting for a BT engineer to come and install your line" again.
The guy is completely unapologetic, and patronising - he actually said "There, there sir, i'm sure it's all going to be ok" - so I ask to speak to his supervisor. The supervisor seemed to be about the only person there who actually had an idea of what was going on, and explained that the BT engineer had come round independently of Bulldog telling him to, which is why I didn't know about the appointment. BT had sent over the necessary information, so they could now proceed with my activation. I ask how long I should expect this to take. I ask again because I could have sworn he said 28 days. ARGGGGGGGGHHHH.
Fortunately it *only* took 10 days, so we're now happily connected, and I cannot fault the rest of the service, but I will be terminating my contract as soon as this year is up.
I have lodged an offical complaint with Bulldog, but in the month since doing so I have heard jack. I will give them a week or so then am complaining to Ofcom I reckon.
edit: sorry for the rant, but i felt i should warn any potential customers
It took them 7 weeks to install a new line and connect me. It took 4 weeks just for them to give me an engineer appointment to install the line - sod's law it was the only day that nobody was in the house, so I rang to rearrange it - the guy said he'd contact me with the new appointment.
Two days later, I'm at work and my phone rings, the BT engineer is outside the house, here to install the line. Luckily the guy is a nice chap and says he'll come back in half an hour giving me time to rush back.
Engineer installs and checks the line, everything is fine. Rand up Bulldog the next day to ask why my line is not activated (which the BT guy said it was) and to politely enquire why I wasn't told about the engineer coming round. The guy at CS tells me my line is not activated because I am still waiting line installation. As you can imagine, this riled me a little, explained that I saw with my own two eyes that he has - the Bulldog guy seemed not to believe me, but said he would email BT about it, and could I ring back the next day as it should be sorted.
I ring back the next day, as the woman I speak to where the activation is up to. I should have been less surprised when she says "I'm sorry sir, we are still waiting for a BT engineer to come and install your line." Sigh. I explain what has happened so far, and she says she will check with BT and ring me back tomorrow.
Tomorrow comes and goes. I ring up the following day to see why I wasn't contacted. "I'm sorry sir, we are still waiting for a BT engineer to come and install your line." ARGGGGGHHH. I hang up in disgust.
After a calming cuppa I ring again. "I'm sorry sir, we are still waiting for a BT engineer to come and install your line." Ok, I was expecting this, I explain the situation, ask why I wasn't called, the guy gives some pitiful excuse about the system being down. He says he will personally check and ring back within the next two days with an update. I ask him if he actually ring back or if he just cba with me, he reassures me but I make a note of his name anyway (even though I know that their computers have a list of everyone I have dealt with).
The next two days come and go. I give them and extra 2 days since it is the weekend, and ring monday morning. I might add that as I naturally don't have a phone line all this is on my mobile, so isn't free
(got my bill back, £12.74 in total costs!). I decide to head the guy off at the pass and explain the full story to save him the barrage that would inevitably follow me hearing "I'm sorry sir, we are still waiting for a BT engineer to come and install your line" again.The guy is completely unapologetic, and patronising - he actually said "There, there sir, i'm sure it's all going to be ok" - so I ask to speak to his supervisor. The supervisor seemed to be about the only person there who actually had an idea of what was going on, and explained that the BT engineer had come round independently of Bulldog telling him to, which is why I didn't know about the appointment. BT had sent over the necessary information, so they could now proceed with my activation. I ask how long I should expect this to take. I ask again because I could have sworn he said 28 days. ARGGGGGGGGHHHH.
Fortunately it *only* took 10 days, so we're now happily connected, and I cannot fault the rest of the service, but I will be terminating my contract as soon as this year is up.
I have lodged an offical complaint with Bulldog, but in the month since doing so I have heard jack. I will give them a week or so then am complaining to Ofcom I reckon.
edit: sorry for the rant, but i felt i should warn any potential customers
Soldato
- Joined
- 27 Mar 2003
- Posts
- 2,710
Bulldog are my current ISP and I would have said nothing bad about them 2 months ago but after recent events with them I am not sure how much longer I will be with them.
They are great when everything is going well but when everything hits the fan they seem to be as useless as some other ISP's I have been with.
Hopefully my recent problems with them are an isolated incident. Prior to this I have only ever had one problem with them in the 2.5 years that I have been with them.
They are great when everything is going well but when everything hits the fan they seem to be as useless as some other ISP's I have been with.
Hopefully my recent problems with them are an isolated incident. Prior to this I have only ever had one problem with them in the 2.5 years that I have been with them.
Enta net are a very good isp. I use them via work and for personal stuff.
Pretty much any new adsl router will work with enta or any other isp for that matter.
I can't remember the names of any enta resellers but im sure someone else will. www.adslguide.org is also your friend
.
Pretty much any new adsl router will work with enta or any other isp for that matter.
I can't remember the names of any enta resellers but im sure someone else will. www.adslguide.org is also your friend
.
I get a great service from bulldog, I get occasional connection drops at midnight for some reason but apart from that their Internet service is fine.
The problem I have with them is that I have given them my bank details on 2 occasions and gave them a credit card on another occasion because they didnt take the money out of my account on a monthly basis and ended up demanding that I pay 6 months in full which was a pain in the ass because I phoned them upon noticing that they weren't taking the money out, hence why I have given my details twice and given a credit card number as well.
Almost 6 months on and they still aren't taking the money out monthly and I now owe them £240 which they recently sent me an email demanding the amount in full or they're gonna cut my services. I'm tempted to tell them to shove it but I dont know what will happen with my phone line.
The problem I have with them is that I have given them my bank details on 2 occasions and gave them a credit card on another occasion because they didnt take the money out of my account on a monthly basis and ended up demanding that I pay 6 months in full which was a pain in the ass because I phoned them upon noticing that they weren't taking the money out, hence why I have given my details twice and given a credit card number as well.
Almost 6 months on and they still aren't taking the money out monthly and I now owe them £240 which they recently sent me an email demanding the amount in full or they're gonna cut my services. I'm tempted to tell them to shove it but I dont know what will happen with my phone line.
I used to get perfect service from Bulldog - the full 8mbit with 1MB/s downloads without a problem. Great pings too. The only problem was the billing - they'd generally not bill me for 5 months and then bill me all in one go.
I've moved house now, but I would say I was overall happy with the service for the price.
I've moved house now, but I would say I was overall happy with the service for the price.
Caporegime
- Joined
- 8 Jul 2003
- Posts
- 30,080
- Location
- In a house
Mates been on bulldog for about 4+ months now, still they have not sorted him an e-mail account. 