Business Email Problems

Cadder

Cadder

Cadder

Soldato
Joined
25 Nov 2020
Posts
2,530
Hello,

When we purchased our website, we requested email addresses with them. The email addresses are to our domain but are hosted (?) by Stackmail. From what I can see, there is no associated calendar with this service.

We access our emails on the Outlook desktop app. Whenever I accept a meeting it links to my personal calendar, so clients are receiving responses from a hotmail account. Is there a way to connect a calendar to my email address and it link to our domain?

So let's use an example of a business email of [email protected] and a personal email of [email protected]. I accept a calendar invite with the business email but the response is sent from the personal email.

It's a bizarre situation but I'm hoping someone who knows their stuff can advise.
 
randomshenans said:
I've done it a million times, so let me know if you need help when you set it up.
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Looks like we're ready to jump into this now. If your offer still stands I'd massively appreciate your help - even if just in the form of advice. We have not long concluded a meeting where the trial has been set to commence no later than next Monday, with the full implementation required by the beginning of April.

Some questions that cropped up in our meeting earlier today:
  • Which email address to sign up to O365 with? My own company email or the admin one - [email protected]?
  • There are two of us currently working within the business. Is it possible for one to be on the business premium subscription and another on standard? Is it best the subscriptions be consistent?
  • If we go for Business Premium do we still have to purchase additional email addresses? ie admin, accounts, enquiries and so on.
  • Is it best to go direct with Microsoft or would a CSP (Nimmbus) be just as good?
  • What other recommendations are there to make sure this is a huge improvement when we switch from my personal OneDrive?

I'll keep digging to find the answers to these questions but if this area is something anyone reading instantly knows and can advise on, it would be hugely appreciated.
 
Sign up as yourself IMO (small biz, don't democratize the admin account no matter how trustworthy your partners or employees are) -> add your domain using the Wizard -> It'll tell you how to configure your MX records on your domain name.

You can buy licenses and add the ones you need.

You'll need a license per mailbox - so yes, one for admin, accounts, enquiries etc. unless you just want them to forward emails to you (not recommended).

Go direct unless you want someone to manage it.
 
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Trying to get this set up this week. Was supposed to be Monday but delayed.

Is there any reason why direct would be better than a CSP? Nimmbus is offering it cheaper than Microsoft themselves is all.
 
Just on this... your replies, are you doing them from outlook on desktop or mobile? If so you may just have two accounts configured in the app and outbound is defaulting to your hotmail?
 
blairw said:
Just on this... your replies, are you doing them from outlook on desktop or mobile? If so you may just have two accounts configured in the app and outbound is defaulting to your hotmail?
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99% on desktop. Only occasionally do I respond on mobile.

I don't have a great deal of knowledge on this side of things but my current webmail host (Stackmail) seems to be extremely basic and only provides mail, no calendar. It seems like my Outlook app on Windows 10 is picking up invitations to my work email but accepting them to my personal email - as in, finding the next available calendar to associate it from.
 
blairw said:
Ah OK - then yes you should change to a proper Office 365 set up - how do you currently license word, excel etc? How many employees are we talking?
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I have office 365 personal and the two of us work off that. The OneDrive stores the company filing system as well as our own personal files.

All documents are produced in the same account that accepts calendar invitations.

At the moment there are two employees and a subcontractor who uses their own license. We're looking at taking on more this year though but it will be a small team - say maximum 10 employees.
 
dLockers said:
You'll need a license per mailbox - so yes, one for admin, accounts, enquiries etc. unless you just want them to forward emails to you (not recommended).
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Unless it’s changed, and granted my experience is with the old exchange online plan for 365, but shared mailboxes do not require a license.

Only user mailboxes (I have a small 365 subscription for my parents business, 10 users so nothing big, only the users need a license there).

So might save a few quid.

Not sure what restrictions there are on the shared mailboxes that might mean you want them as actual users.
 
Cadder said:
I have office 365 personal and the two of us work off that. The OneDrive stores the company filing system as well as our own personal files.

All documents are produced in the same account that accepts calendar invitations.

At the moment there are two employees and a subcontractor who uses their own license. We're looking at taking on more this year though but it will be a small team - say maximum 10 employees.
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ah ok then you really want to be keeping everything separate, no wonder things are getting crossed. You should really have an Office 365 Business account for your work stuff which will allow you to have email domain etc and then your personal one for personal stuff.

Microsoft 365 Apps for Business should do you, it's 7.90 ex VAT per user a month unless you need advanced security/compliance (I'd guess not based on the above) or stuff like a phone number in Teams, host webinars etc
 
blairw said:
ah ok then you really want to be keeping everything separate, no wonder things are getting crossed. You should really have an Office 365 Business account for your work stuff which will allow you to have email domain etc and then your personal one for personal stuff.

Microsoft 365 Apps for Business should do you, it's 7.90 ex VAT per user a month unless you need advanced security/compliance (I'd guess not based on the above) or stuff like a phone number in Teams, host webinars etc
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Just looking at the pricing plans. Wouldn't Business Standard (£9.40/month) be better suited since it includes the Exchange? 365 Apps doesn't have the exchange so our emails wouldn't be hosted, is that right?
 
Cheers, I'll crack on with that and ask our web designer to switch us over to the new system from Stackmail.

Thanks everyone.
 
As a rule individual users should be licensed.

You can use Shared mailboxes (free to a certain size) for things like accounts, support@ etc that don't necessarily belong to one user.

It would probably be a bad idea to share one license among multiple people, partly due to account security and partly because the licenses tend to be personal.
 
Shared Mailboxes are good if you have say 3 people in an accounts team and you want all 3 to receive emails to [email protected] and be able to send emails from that same address as well. Each shared mailbox can store 50GB of emails before requiring licencing. Shared mailboxes are displayed separately in outlook to your standard inbox.

Distributed mailboxes are good if you just want a group of people to receive emails to a single email address, so for the [email protected] above, each member would receive the same email directly to their individual inboxes but would not be able to send emails as [email protected] like they can if its a shared mailbox.
 
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