Business Email Problems

pepp77 said:
Shared Mailboxes are good if you have say 3 people in an accounts team and you want all 3 to receive emails to [email protected] and be able to send emails from that same address as well. Each shared mailbox can store 50GB of emails before requiring licencing. Shared mailboxes are displayed separately in outlook to your standard inbox.

Distributed mailboxes are good if you just want a group of people to receive emails to a single email address, so for the [email protected] above, each member would receive the same email directly to their individual inboxes but would not be able to send emails as [email protected] like they can if its a shared mailbox.
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You can send as (or on behalf of) a distribution list you just need to assign the permission, you don't get it by default.
 
Just finished a 40 minute call with Microsoft support. I think I made things messy when I set up my business email address both as a personal account and an organisation account. The advisor helped me separate them and sign up as organisation administrator with a (business dedicated) gmail account to keep it separate, then manage my domain from there. Trial has started now. Website designer has been given an admin account so they can transfer/migrate us from Stackmail to Microsoft Exchange.

At this point I am still confused by how complicated the Microsoft system is. I somehow feel that there is an admin/organisation owner account just floating somewhere doing nothing, since I couldn't figure out who owned the organisation my account belonged to.

I also don't know how this affects my Teams organisation that I am part of, and the "personal" one I am logged into as my business account.

I accept I have contributed to the mess through my lack of knowledge and over-confidence. I would never have been able to sort it out if it weren't for the advisor at Microsoft.
 
Best to separate business and personal stuff, imo.

Keep business user/identity for business related things, and then personal kept well away from it.

People don't generally see emails from @outlook.com as all that serious if relating to a business, people will expect from @companydomain.com etc.
 
HungryHippos said:
Best to separate business and personal stuff, imo.

Keep business user/identity for business related things, and then personal kept well away from it.

People don't generally see emails from @outlook.com as all that serious if relating to a business, people will expect from @companydomain.com etc.
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Exactly, which is why I had to get this all set up. Current system has my work email accepting calendar invitations but the responses coming from my personal hotmail. The admin/organisation owner account is a gmail account with the business name in. It is just for owning the organisation, not for anything client-facing.

Will take it step by step. I want to see our emails migrated and our calendars properly hosted, linked to the business email addresses. Then I will look to take it further.

Is there any benefit to completing the branding on the Office 365 admin portal?
 
For what it's worth, it used to be even more complex where certain licenses could only be upgraded so far without requiring a full migration lol.
 
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