That would be nice!
When I had the first one done, I had one key that was intermittently not working and on the day I took it in, it was OK. The second time a key didn’t work so it was obvious. The first time they gave me two options, clean it and let me take it away the same day or keep it for a week to replace it. Naturally, I chose the latter.
I'm told it's pretty obvious so should be easy to show if they need me to, just dont want to drive all the way to Leicester to be told its fine. Thank you for all your help!When I had the first one done, I had one key that was intermittently not working and on the day I took it in, it was OK. The second time a key didn’t work so it was obvious. The first time they gave me two options, clean it and let me take it away the same day or keep it for a week to replace it. Naturally, I chose the latter.
If I were you, I’d be sure to mention the couple of intermittent keys you have
Do they need proof of purchase or do they just use the registered date?
Thank you for the offer, sorry I missed your reply.They wont need proof of purchase or anything. It should them the original sale date when they enter your serial in the GSX system and they'll go 4 years from that. It'll go by that, just don't mention you bought it second hand (not that it would matter mind you). There wont be any warranty unless Applecare plus has been applied to it. However, this is a repair extension program, which is separate from your warranty. If it's one of those models listed in that article and within the 4 years, Apple will pay
I can check for you if you'd like, if you're comfortable sending a stranger your serial through trust maybe?
I wonder why. I seem to remember there was an online checker where you could put the serial number in and it'd tell you.
Good news, yay!
I did ask and they were going to ring me once it was all approved and if they can post it they will.
Not sure, the guy was just "computer says no" as he put the serial into his iPad and it said not eligible. I wonder if its because there was no purchase date for the laptop as it was a warranty replacement from what I gather so there was no way to tell if it was over 4 years old.
Thank you for the detailed info.It's really likely there was a date and it was over four years. I don't think I've ever seen one without a purchase date and is something I always check as it's crucial to know for things like warranties, APC+ and consumer law etc. It's super rare for a whole Macbook to be replaced under warranty as they always want to repair with as little parts as possible so I'm not 100% if the purchase date is carried over or the refurb date is used.
You could now take it anywhere authorized and get it repaired if you wished as what they've done is applied a code to the serial/machine due to their mistake. This specifies the keyboard should be repaired free regardless of warranty and eligibity provided the customer hasn't modified it or something. They're really good at owning up to their mess-ups or giving a bit of leeway if you were a few days out or something
You can also insist that you want to use the mail-in repair strategy (send to the repair center) and have it delivered back to you if you'd prefer that. The fact you're having it repaired under a code should be irrelevant to what strategy they use.
