Not sure about the credit card. But if the parcel was marked as delivered it is a nightmare to get a refund, I have tried myself several times. I have been successful but takes a lot of pushing them to get it. When sending out parcels I always use the signature on delivery so it doesn't just get left outside and easily stolen. I also never touch Evri now, massive trouble time after time, either lost parcel or obviously stolen. Now I just use Royal Mail with collection, usually Tracked 24 or 48 with signature.
Buyer claiming item defective - eBay
- Thread starter Tacitus
- Start date
Not sure about the credit card. But if the parcel was marked as delivered it is a nightmare to get a refund, I have tried myself several times. I have been successful but takes a lot of pushing them to get it. When sending out parcels I always use the signature on delivery so it doesn't just get left outside and easily stolen. I also never touch Evri now, massive trouble time after time, either lost parcel or obviously stolen. Now I just use Royal Mail with collection, usually Tracked 24 or 48 with signature.
Associate
- Joined
- 30 Aug 2014
- Posts
- 705
Well this one was stolen right after they picked it from the parcel shop. I only have up to £20 compensation and they always claim the specific item isn't covered. I'm not normally pro-regulation but I swear the Gov't need to bring in a rule where delivery companies have to compensate regardless of what the item is. Why does it matter if it's a drill or a musical instrument if they lost it they need to pay up as it's their fault.
I agree, lost is lost regardless of the item. The fact they don't pay out on certain lost items when it is not damage is a joke.
I do find it funny you pay X amount for them to deliver the item, yet have to pay a fair amount more on insurance to cover yourself for them for not actually doing the job you paid them for in the first place. Then when you do claim is isn't covered, yet they let you pay the insurance still.
I just spent countless hours back and forward with UPS over a claim which they initally declined. Said the parcel had inadequate packaging to protect the item. What their damage claim department failed to take into account was that they damaged the outer box so badly that most of the void fill had actually been lost by them. The packaging was all new and perfect when sent. When I got it back it looked like it had not only been run over by a truck but also dragged along for some distance. I imagine it would have taken some effort to get it into the state it was. Long story short I eventually got them to pay out. Even once the case was decided in my favour it was a nightmare to actually get them to pay and took numerous phone calls and emails.
Soldato
Keep us up to date plz
I got a message from the buyer expressing his disappointment, but otherwise nothing has come of it.
Soldato
Lol he's probably genuine then. A scammer or someone trying it on would know how to force the issue through.
I had a case in which I sold a NAD D3045 amplifier. Buyer said it didn't work, tried some troubleshooting options, he ended up sending it back. The serial number was the same, so he didn't swap it out or anything. It turned on and worked just fine, so I resold it and all was well.
Either the guy was a moron or he got buyers remorse.
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Soldato
- Joined
- 14 Aug 2018
- Posts
- 3,568
Yes, eBay can be be a bit of a minefield for sellers and buyers alike.
I'm thinking some of you folks might have had the "delivered by FedEx" scam. I say FedEx but I've also had exactly the same where UPS was used but it's normally FedEx.
Recently I bought some used camera gear on eBay for around £1K, so a decent amount. Seller had ~300 feedback, 100% and on eBay for 11 years. (Turned out was probably hacked account). The next afternoon after purchasing it I get a notification that the item has been dispatched and an hour later I get another notification saying that it has been delivered - which was news to me.
I checked the FedEx tracking number and it shows it being signed for and delivered at 8.30am that morning but the delivery postcode was not mine. Actually it came up as my local hospital which is a mile away.
I then contact eBay, explain what is going on. I also contact FedEx and get a "Proof of Non-Delivery" which I then send to eBay which they add to my case. They then start a return saying I have to give the seller 5 days to respond before they can do anything. In those 5 days the seller replies several times, "the buyer took delivery", to which I always replied "the delivery postcode is clearly not my postcode/address".
Just before the 5 days is up I get a message from eBay stating that the seller has escalated the case and they will be making a decision. I then call eBay who tell me not to worry they can see what it is going on and it will be sorted. 30mins later I get a message from eBay saying they have decided the case in the sellers favour and I will not be getting a refund because the item was delivered!
Suffice it to say I was on the phone to eBay straight away and the person apologised and started an appeal, which was then was decided in my favour and I was given a full refund.
This highlights how dumb the AI eBay is using as it could clearly "see" that the two postcodes did not match but still ruled in the sellers favour. Also how sophisticated this scam was as they must have some way to produce fake tracking numbers. (I have further experiences that prove this to be the case)
If using eBay as seller or buyer you always have to have your wits about you and be prepared to navigate some scam or the other.
I'm thinking some of you folks might have had the "delivered by FedEx" scam. I say FedEx but I've also had exactly the same where UPS was used but it's normally FedEx.
Recently I bought some used camera gear on eBay for around £1K, so a decent amount. Seller had ~300 feedback, 100% and on eBay for 11 years. (Turned out was probably hacked account). The next afternoon after purchasing it I get a notification that the item has been dispatched and an hour later I get another notification saying that it has been delivered - which was news to me.
I checked the FedEx tracking number and it shows it being signed for and delivered at 8.30am that morning but the delivery postcode was not mine. Actually it came up as my local hospital which is a mile away.
I then contact eBay, explain what is going on. I also contact FedEx and get a "Proof of Non-Delivery" which I then send to eBay which they add to my case. They then start a return saying I have to give the seller 5 days to respond before they can do anything. In those 5 days the seller replies several times, "the buyer took delivery", to which I always replied "the delivery postcode is clearly not my postcode/address".
Just before the 5 days is up I get a message from eBay stating that the seller has escalated the case and they will be making a decision. I then call eBay who tell me not to worry they can see what it is going on and it will be sorted. 30mins later I get a message from eBay saying they have decided the case in the sellers favour and I will not be getting a refund because the item was delivered!
Suffice it to say I was on the phone to eBay straight away and the person apologised and started an appeal, which was then was decided in my favour and I was given a full refund.
This highlights how dumb the AI eBay is using as it could clearly "see" that the two postcodes did not match but still ruled in the sellers favour. Also how sophisticated this scam was as they must have some way to produce fake tracking numbers. (I have further experiences that prove this to be the case)
If using eBay as seller or buyer you always have to have your wits about you and be prepared to navigate some scam or the other.
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