I've just received the official Cablemod email on their adapter recall. They are offering in-store credit or a cash refund but the latter only if you have a Paypal account. I do not use Paypal. Thus I am more than a little unhappy. I paid by credit card so I wonder if pressure can be applied that way?
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Cablemod 12VHPWR adapter recall
- Thread starter Quartz
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- cablemod mastercard paypal
The recall notice says Cablemod sold 25 thousand of these adaptors and the consumer safety commission received 272 complaints about the adaptors melting into the GPU, giving a "burn in" rate of 1%. Luckily the commission notes that no injuries are reported
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Chargeback?
That may be so, but a stat like that would surely only make sense if, for example, 80% of Cablemod users had not stopped using the adapter after the first reports came out.
Of course, my "80%" is just out of thin air.
However, your 1% example is hardly that reliable either - unless Cablemod had said they sold 25,000 of these adaptors in a jurisdiction where the Consumer Safety Commission had jurisdiction and all buyers had perfect information which told them that they should make a formal complaint. I propose the failure rate was higher than 1% but the exact number shall probably remain unknown.
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Not really:
Here are the circumstances where you could ask your provider to to give you a refund via chargeback:
If the company goes into administration – the company you bought from has gone bust.
If the quality of an item is in question – the goods were not as described or were defective.
For non-delivery – the goods you've paid for were not received as promised and the company refuses to refund you.
If there's a technical issue – such as expired authorisation or a processing error by the bank.
If there's a clerical error – being charged either multiple times or for the wrong amount.
In the event of fraud – you have been the victim of fraud and did not authorise the purchase.
https://www.youtube.com/watch?v=p0fW5SLFphU This is a good vid, not only explaining issues with this silly connector in general but also why Cablemod decided to recall them all. It's not because they die more than usual (likely less than original ones even) but it's because each of the dead GPUs Cablemod has to cover and it's simply much cheaper for them to recall the whole batch than to later repair/replace even just 1% of the GPUs. It's just not worth it, bad business. More brands could take the same route, as it's cheaper and that connector will always cause issues.
Also, I just watched new videos from NorthbridgeFix, like this one: https://www.youtube.com/watch?v=PSNZDAE8VL8 - people say to push in hard the connector, to make sure it clicks. And then this happens to the one on the side of graphics card... Again, it's a horrible design, for so many different reasons.
Oh yeah of course 1% is far too high when a cheap adapter results in having to replace a $1500 GPU
What do these adapters sell for? Looks like $40, times 25k sales = $1 million. Then 1% results in replacing a 4090 = $408k in replaced GPUs.
Cablemod would have to be making 50% net margin on the sale of these adaptors just to cover the cost of GPU replacements and that excludes extra expenses like customer service dealing with all this and excludes brand damage.
So yea I can see why they would stop selling it. Either they fix the issue or they have massively raise the price of the adapters to cover the cost of replacing GPUs or they just stop selling and move on
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Businesses don't respond well to chargebacks either. Only do it if you've had such a bad experience that you intend to never shop there again, because they will know who you are when you ask the bank for the chargeback and they will ban you from their online shop afterwards. If you intend to keep buying from that business in future then I don't recommend the chargeback
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Soldato
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- 30 Jul 2012
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People still buy the rubbish this company sells? Weird.
They can't fix the issue, as it's not their issue. It's the connector itself that's the problem and it can't be fixed, apparently. This seems to be affecting even proper power supplies with this connector from the factory. The difference is that the latter won't buy new GPU if connector melts whereas Cablemod promised that to buyers.
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Indeed, I dont understsnd how this went through implementation testing. Whole thing feels rushed and unneccessary - 3x8 pin would have been so much better.
Associate
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I considered picking one up, but thought it would just add another point of failure and went with an angled cable instead. The 12vhpwr connector is just badly designed.
I was told to buy one of these cablemod's before I bought my 4080, glad I didn't now :
Associate
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- 8 Nov 2012
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Yeah, the dialogue around these making it safer was bunk. They do two things; allow you to fit a card in a case that they otherwise couldn't fit in, and allow for some tidier cable management. I'm don't think Cablemod pushed the safety angle, but I bet they were pretty happy with all the people doing it for them.
If you have Seasonic/Asus psu Seasonic makes a great adspter cable that looks very good and should be safer than cablemod.
It's not. I've seen Corsair and other melted too. It seems to mostly depend on luck with quality control in Chinese factories where these are produced, as Debauer said in his video - and he's one of the designers of similar connector for another brand so has first hand experience. As I linked his video above, summary is - it's a really bad design and we need another one. Till then there should be 2 on powerful GPUs for redundancy and to spread the load as they have no safety margins as is, unlike the old connectors (which has easily close to 100% safety margins).
Also, melting isn't the only issue - pushing connector hard in to lock it in place in FE cards can cause connector to physically fail (as in the other video I linked) plus there are random instability issues caused by connector losing contact at times even if it's fully plugged in etc. (again video by Derbauer and other people).
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