Call Centres

Wossi · 16 Apr 2007 at 18:46

I've just had to phone Sky up as I was getting no signal on my sky+ box. I ended up talking to someone with a very heavy Indian accent, so much so that I had to get him to repeat the instructions 3 times everytime. I couldn't care less what country I end up ringing so long as I can understand what they are saying and are speaking English past infant level :mad:

I'm tempted to send a letter of complaint into Sky over this as something that could have been fixed in a couple of minutes ended up taking nearly 10 minutes due to me not understanding him, my question is, would Sky actually do anything with the letter or would it go into the round filing tray on the floor?

Chrisss · 16 Apr 2007 at 18:48

Only one way to find out...

FrostedNipple · 16 Apr 2007 at 18:51

you know this wasnt an indian call center, it was just located in luton

Sonea Fifer · 16 Apr 2007 at 21:06

FrostedNipple said:
you know this wasnt an indian call center, it was just located in luton

Could possibly have been India, then again it could also have been Manila in the Philippines you got through to. Either way am sure there's a reason many companies are now advertising the have staff based in UK only call centre's!

Did the person you spoke to manage to resolve the issue with your Sky system btw?

teaboy5 · 16 Apr 2007 at 21:18

What fixed it?

Vixen · 16 Apr 2007 at 22:05

I worked for Natwest for 3 years, who claim to have UK only call centres. That is true, however they hired a huge number of foreign people who had very thick accents and little understanding of the language.

In a situation similar to yours, the team leaders would have no sympathy with you, unfortunately. Of course, if you send a letter higher up, it's likely that they have to deal with it in the same way as any customer complaint, so it will be looked at. In my experience, foreign staff tend to be students who are paying a lot for their education and so are willing to work a lot more than locals, which means they are more appealing to call centre managers.

|Ric| · 16 Apr 2007 at 22:07

Vixen said:
I worked for Natwest for 3 years, who claim to have UK only call centres. That is true, however they hired a huge number of foreign people who had very thick accents and little understanding of the language.

Damn Scots.

shimy182 · 16 Apr 2007 at 22:12

iv been in the same situation(well kinda) i lost money on both occasions because of bad English on the other side. well i gave up, because if i were to continue people would have accused me for racism of some thought.

trojan698 · 16 Apr 2007 at 22:13

I doubt they'd care as they pay the Indian staff £200 pcm compared to £1000+ pcm in the UK

Conanius · 16 Apr 2007 at 22:14

I've made quite few calls to telewest since i got broadband off them (I seem to destroy their modems for fun)

I'll never forget calling once, and speaking to this northern lass... I felt so bad when I said to her I was so sorry, but I just couldn't understand what she was saying and for her to please pass me over to one of her colleagues...... pretty sure she was scouse, but god, I just couldn't understand a word, I had to actually concentrate so hard to understand her I had my eyes closed !

Slackworth · 16 Apr 2007 at 22:15

Last time I called Sky, I got through to the Scottish place. The woman on the phone spoke so fast I couldn't understand her.

Biohazard · 16 Apr 2007 at 22:18

Slackworth said:
Last time I called Sky, I got through to the Scottish place. The woman on the phone spoke so fast I couldn't understand her.

That'll be the call centre in Fife possibly.

But then to us Scots, the English talk considerably slow. Like Red Dwarf, "White Hole".

However I take real offence to anyone who can't understand us.

I phone England and Ireland (sorry not wales guys) on an almost daily basis for lots of people/reasons(work). I can understand them all.

Actually I get quite turned on when its the young Irish ones

Kreeeee · 16 Apr 2007 at 22:25

Biohazard said:
However I take real offence to anyone who can't understand us.

Why?

trojan698 · 16 Apr 2007 at 22:27

Biohazard said:
That'll be the call centre in Fife possibly.

or Livi!

Solari · 16 Apr 2007 at 22:32

Scots are easy to understand for me, probably because my best mate when I was at school had a mother with an extremely thick Glasweigan accent. Took me about 2 years to get my head around what she was saying - up until then I'd just nod and smile

Vixen · 16 Apr 2007 at 22:34

Biohazard said:
That'll be the call centre in Fife possibly.

The Fife call centre is in Dunfermline, where they have quite a soft accent and don't talk overly fast

.

trojan698 · 16 Apr 2007 at 22:35

Rosyth more like! People from Rosyth scare me.

dbmzk1 · 16 Apr 2007 at 23:03

Biohazard said:
However I take real offence to anyone who can't understand us.

Learn to speak properly then

Slackworth · 16 Apr 2007 at 23:07

Biohazard said:
That'll be the call centre in Fife possibly.

But then to us Scots, the English talk considerably slow. Like Red Dwarf, "White Hole".

However I take real offence to anyone who can't understand us.

I can understand normally - she was just speaking exceptionally fast. Maybe she had drank too many cups of coffee.

Erazor · 16 Apr 2007 at 23:16

R0551 said:
I've just had to phone Sky up as I was getting no signal on my sky+ box. I ended up talking to someone with a very heavy Indian accent, so much so that I had to get him to repeat the instructions 3 times everytime. I couldn't care less what country I end up ringing so long as I can understand what they are saying and are speaking English past infant level I'm tempted to send a letter of complaint into Sky over this as something that could have been fixed in a couple of minutes ended up taking nearly 10 minutes due to me not understanding him, my question is, would Sky actually do anything with the letter or would it go into the round filing tray on the floor?

Get your ears/brain tested

I have no problems understanding people from Indian call centres