Can anybody recommend a reliable managed hosting company?

eXothermic

eXothermic

eXothermic

Associate
Joined
18 Oct 2002
Posts
758
Location
Telford
Hi there,

Recently, our site (hosted on a shared hosting server) was down for about 8 hours on friday. Lost a lot of sales. Has no responce from our web hosts whatsoever. I believe our the server got wiped out and the backuped files got reinstalled on the server - which are 3 days out of date - which i lost 3 days worth of orders, some pending.

I've realised i need to invest into managed hosting, where if things go wrong help will be within minutes. Could anybody recommend anyone? Would ideally like a dedicated server with managed hosting so there is less chance of our website being sluggish and down for periods of time.

I've talked to rackspace.co.uk, but they are a bit too expensive at this stage (Prices 200-300 pm). Around £100 pm is our budget.

Any comments welcome.
 
mediatemple.net might be worth a look, I'm not too sure how much their dedicated servers are though. Have a read about the grid server system they use if its too expensive though, that might appeal.
 
Thanks for replies,

I've emailed serverstream.net - they seem pretty decent.

with Mediatemple.net i would prefere to go with UK based company

My main priority is the quality customer support and availability.
 
£100/month isn't enough for decent, proactively managed hosting in the UK. Staffing, land and power costs are too high.

A managed VDS would be more feasible for that budget which would isolate you from problems caused by other users on the server however neither a VDS or a managed dedi will give you any guarantee of uptime - for that you need a load balanced cluster or some kind of failover system for that.

8 hours downtime, who are you with? Sounds awfully close to home ;).
 
Adz said:
£100/month isn't enough for decent, proactively managed hosting in the UK. Staffing, land and power costs are too high.

A managed VDS would be more feasible for that budget which would isolate you from problems caused by other users on the server however neither a VDS or a managed dedi will give you any guarantee of uptime - for that you need a load balanced cluster or some kind of failover system for that.

8 hours downtime, who are you with? Sounds awfully close to home ;).
Click to expand...

Right OK, Anybody recommend a reliable VDS provider then?

Obviously, anything would be better than what i'm currently on, as long as the downtime isn't too serious. 8 Hours did a lot of damage, i can't bear to think on the amount of sales we missed through the site.

We are currently hosted by registron/2host - The guy that runs it is usually extremely reliable and quick and has helped me out on serveral occasions. However, i haven't heard from him for about 2 months. Couldn't phone him as it put me through to an answer message. He's probably dead :eek:
 
If they guy you're referring to is called Adam, that's me! Small world... unless you heard of us through this forum.

Is your site an ecommerce store with a name very similar to your OcUK handle? If so, we've got a backlog of around 500 "why is my site down" emails from yesterday's issue. A global announcement is going out in about 30 minutes, we've just finished writing it.
 
Adz said:
If they guy you're referring to is called Adam, that's me! Small world... unless you heard of us through this forum.

Is your site an ecommerce store with a name very similar to your OcUK handle? If so, we've got a backlog of around 500 "why is my site down" emails from yesterday's issue. A global announcement is going out in about 30 minutes, we've just finished writing it.
Click to expand...

Indeed it is. Been posting on this forum 2002, just haven't been on for a few years.

OK, look forward to receving it. However, i would appreciate it if you could fix our ssl certifcate that seems to have backdated to our previous one. Nobody can log in securely.
 
eXothermic said:
Indeed it is. Been posting on this forum 2002, just haven't been on for a few years.

OK, look forward to receving it. However, i would appreciate it if you could fix our ssl certifcate that seems to have backdated to our previous one. Nobody can log in securely.
Click to expand...

Have you emailed regarding this? If so, it should have been picked up and will be done shortly.
 
eXothermic it may be worth having a chat with your current provider about a more suitable managed vps option.

Other managed vps providers I'd consider would be someone like clook.net
 
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