Can anyone help using Virgin mobile on iphone 5?

welshdragon · 24 May 2013 at 07:43

Right,

My wife and I both have Iphone 5's bought direct from Apple.

Being a new customer Virgin sent me a sim, and I was able to order a replacement nano sim direct from them. Popped the nano sim in, downloaded the carrier settings and I was away. Calls/texts/internet/mms everything works fine.

Now my wife, already a customer got a nano sim, popped it in and only calls/texts work. No internet and no mms. As a temporary work around she is using the unlock it tool but that still doesn't give her mms.

Virgin support the iphone. Any idea why mine works perfectly yet hers is problematic?

Anyone had this and know how I solve it?

Any help much appreciated!

Myshra · 24 May 2013 at 08:23

It just sounds like she has neither the MMS Profile nor the data profile, you should be able to phone up virgin and ask them to push the settings (comes via configuration SMS - a special type of one) to the device.

welshdragon · 24 May 2013 at 08:51

I asked for that and they basically said they can't because even thoguh they do nano sims, they still don't technically support the iphone. Might try again later and hope I get someone more helpful.

Myshra · 24 May 2013 at 11:05

You could tell them it's not an iPhone - all phones can read config SMSs

You might be able to use http://www.unlockit.co.nz (only go to this from your iphone). Turbo edit - this won't allow MMS though, only data APN.

thep02 · 24 May 2013 at 13:53

welshdragon said:
I asked for that and they basically said they can't because even thoguh they do nano sims, they still don't technically support the iphone. Might try again later and hope I get someone more helpful.

Seems weird that yours just works, have you posted this in the Apple forum there might be others that have experience with this issue, are there any settings different between thge two phones..

welshdragon · 24 May 2013 at 14:03

Myshra said:
You could tell them it's not an iPhone - all phones can read config SMSs

You might be able to use http://www.unlockit.co.nz (only go to this from your iphone). Turbo edit - this won't allow MMS though, only data APN.

Yeah I'm using unlockit but when ever she gets a picture she gets a virgin link to retrieve it which isn't great,

thep02 said:
Seems weird that yours just works, have you posted this in the Apple forum there might be others that have experience with this issue, are there any settings different between thge two phones..

Settings seem the same which is annoying. Shall call them again later.

Myshra · 24 May 2013 at 15:21

MMS profiles don't update via 3rd party config SMS for some reason on iPhones IIRC - this is unfixable without the operator official support. I think it's because the profile actually comes via iTunes but I'm not 100% on that.

tell her to use whatsapp instead tbh.

ping8781 · 24 May 2013 at 16:53

can't you just input the MMS settings manually, i used to have to do this with Giff Gaff.

Just copy the same settings that are in your phone and type them in manually to hers

Glaucus · 24 May 2013 at 17:08

Just input it manually, just google and it'll show you the settings. I had to it on an iPhone with virgin. In fact I've had to do it with most of my sims on the iPhone.

Iirc it tells you what to do when you get the mms link, you have to register or something and don't forget to restart phone.

Deleted member 77746 · 24 May 2013 at 19:39

reset it ?

welshdragon · 25 May 2013 at 12:48

Cheers guys.

I've tried a reset no dice. Whatsapp is a great idea.

Will also try manually entering them.

Thanks guys

Deleted member 77746 · 25 May 2013 at 13:22

I find it odd that they are both iP5's + Virgin yet one works and one doesn't. What happens if you pop the working sim into the non working phone?

thep02 · 25 May 2013 at 13:29

mrbell1984 said:
I find it odd that they are both iP5's + Virgin yet one works and one doesn't. What happens if you pop the working sim into the non working phone?

Like it, how nobody else came up with that idea is remarkable/laughable :cool:

Deleted member 77746 · 25 May 2013 at 17:46

thep02 said:
Like it, how nobody else came up with that idea is remarkable/laughable

The art of diagnostics.

welshdragon · 25 May 2013 at 17:54

mrbell1984 said:
I find it odd that they are both iP5's + Virgin yet one works and one doesn't. What happens if you pop the working sim into the non working phone?

You sir are an ABSOLUTE GENIUS!!!!!!!

Popped my sim in, msg came up to install settings and she is away now and getting picture messages!

Deleted member 77746 · 25 May 2013 at 18:04

welshdragon said:
You sir are an ABSOLUTE GENIUS!!!!!!!

Popped my sim in, msg came up to install settings and she is away now and getting picture messages!

whoohooo.

I had a feeling it would be something like that.

Glad it's resolved.

welshdragon · 25 May 2013 at 18:41

Thank you greatly kind sir!

I still don't understand whats wrong with her sim or account though but hey ho it's sorted.

-BA- · 26 May 2013 at 08:39

I have never been able to send MMS on my Virgin SIM. Profile is setup and it just won't work. Rarely use them so not bothered but frustrating nonetheless.