- Joined
- 5 Jan 2004
- Posts
- 1,123
- Location
- Wiltshire
The email confirmation when I raised the RMA did say this:-
Usually, a support representative will respond to your ticket within 3 to 4 business days, if not sooner. However, our volume has increased exponentially during COVID-19. Furthermore, during the Summer of 2021 there will be occasional delays in response time. We apologize in advance.
It will be 2 weeks on Tuesday. I did reply to the ticket about 4 days ago as a chaser - not sure if that resets the counter as a "last communication"?
Usually, a support representative will respond to your ticket within 3 to 4 business days, if not sooner. However, our volume has increased exponentially during COVID-19. Furthermore, during the Summer of 2021 there will be occasional delays in response time. We apologize in advance.
It will be 2 weeks on Tuesday. I did reply to the ticket about 4 days ago as a chaser - not sure if that resets the counter as a "last communication"?