Can i return an item i dont like?

jakesnake

jakesnake

jakesnake

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Joined
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Ulster
ive bought a soundcard and a headset and they dont seem to go together very well. ideally i would like to send 1 back (not sure which yet) and purchase sumthing that works better. ive opned both products but i still have the package/box they came in. i purchased on the monday and it arrived yesterday. can i get a refund on the items even tho they are not faulty? note: i didnt buy these items from overclockers but 1 of their competitors :eek:
 
it got sent from uk mainland (im in belfast) which day does the 7 days start from? the day i made the order (monday) or the day i received them (wednesday)

do i have to phone for an RMA number or can it be got on their website?
 
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jakesnake said:
it got sent from uk mainland (im in belfast) which day does the 7 days start from? the day i made the order (monday) or the day i received them (wednesday)
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It's 7 working days from the day after you received the goods so you have plenty of time.

You don't have to actually retun the goods within that period but you do have to give written notification within that period.

You should get a full refund, including postage, but you have to pay to send the goods back.

You need to take reasonable care of the goods and make sure you return all the accessories etc. to avoid complications.

Under the Distance Selling Regulations (2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. To exercise your right of cancellation, you must give written notice to Overclockers UK by letter, fax or RMA WebNote giving details of the goods ordered and date received. Notification by phone is not acceptable. If you exercise your right of cancellation under the Distance Selling Regulations (2000) after the goods have been delivered to you, you will be responsible for returning the goods to Overclockers UK at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped in a plain outer box. Please try to include all internal packaging, cables, manuals, drivers and protective bags, however small. Overclockers UK will refund you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods. If after exercising your right under the Distance Selling Regulations (2000) you do not return the goods as required, Overclockers UK may charge you a sum not exceeding the direct costs of recovering the goods. When exercising your right to cancel under the Distance Selling Regulations (2000) please return goods to Overclockers UK (Esnet Ltd), 4 Axis, Millenium way, High Carr Business Park, Newcastle-under-lyme, ST5 7UF.
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mglover070588 said:
Hang on - You can return an item you have opened and used :o ?
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If you've bought it mail order you can under the Distance Selling Regulations.

It allows you to "inspect" the goods where you've bought them sight unseen.

If you bought the item from a shop, where you have an opportunity to inspect the goods, then the Regulations don't apply and it's down to the goodwill of the retailer.
 
Should have bought some different headphones jake. Soundcard is a bargain at the price you could have bagged some of those Corsair heaphones earlier for £29 as well. ;)
 
Surveyor said:
If you've bought it mail order you can under the Distance Selling Regulations.

It allows you to "inspect" the goods where you've bought them sight unseen.

If you bought the item from a shop, where you have an opportunity to inspect the goods, then the Regulations don't apply and it's down to the goodwill of the retailer.
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So the two U2412M Dell IPS monitors I have at home (delivered today) I can send back if one has a dead pixel and say I don't want it?
 
PapaLazaru said:
Should have bought some different headphones jake. Soundcard is a bargain at the price you could have bagged some of those Corsair heaphones earlier for £29 as well. ;)
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yeah i should have bought a headset that suits the DG or a soundcard that suits the Kaves. the DG is pumping out luvly sounds in music and the Kaves are performing well alongside it for Blu ray movies (band of brothers gun battles is superb) but it all seems to go pants up when it comes to games like bad company 2 and medal of honor (both 5.1) they suddenly dont like each other. i was a bit trigger happy when i got these, i basically read over the reviews on ocuk for the DG and scanned 1 quick review for the Kaves which seen them as solid performers. seen both were 5.1 and pulled the trigger. should have took a little more time :rolleyes:

let me state again, incase people are thinking of buying either of these. both these products defo seem to do the business with what i heard in blu ray 5.1 surround sound. they just not working together well on the driver/software side of things when it comes to 5.1 shooters. real shame, i rather liked them both :(
 
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mglover070588 said:
So the two U2412M Dell IPS monitors I have at home (delivered today) I can send back if one has a dead pixel and say I don't want it?
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Yes within 7 working days following the day you received them.

You'll have to give the appropriate written notice saying that you're turning it under the Distance Selling Regulations and the retailer will probably provide you with an RMA number to use.

You'll have to check the appropriate retailer's website for their exact procedure.

You'll have to pay for the cost of returning the monitor.
 
i know you guys will laugh at me but i have to enquire as i dont want to stand in the post office asking these questions lol. ive never sent any hardware back before overseas (im in belfast)

is it a recorded deliver i wanna get? and do i just write the address of wer its going on the box with a marker or sumthing or will the post office print me out a nice sticker like the 1 that was on the box for me when i received it. its only a pair of headphones and a soundcard so the box isnt that heavy.
 
Recorded Delivery is what you need and you will need to make your own address label.

I use word and print out the address and use clear sellotape to tape it onto the parcel.
 
mglover070588 said:
Hang on - You can return an item you have opened and used :o ?
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Unless it's disallowed for some reason like hygiene (like underwear/socks are sometimes considered for this, I'm sure our imaginations could come up with similar products where a 'used' one would be undesirable for reselling).

The products need to be returned in an 'as new' condition, but that doesn't mean unwrapped/unused.
 
topdog@OC said:
Unless it's disallowed for some reason like hygiene (like underwear/socks are sometimes considered for this, I'm sure our imaginations could come up with similar products where a 'used' one would be undesirable for reselling).

The products need to be returned in an 'as new' condition, but that doesn't mean unwrapped/unused.
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Actually, thats wrong.
The only exceptions are here:
http://www.legislation.gov.uk/uksi/2000/2334/regulation/13/made

The act only says 'reasonable care'. They also cannot deny you a FULL refund. Including outgoing shipping costs. They cannot charge you fees. Restocking fees are illegal also.
They MUST give you a full refund. Does not matter if they claim you have not taken 'reasonable care' of it. If they believe you have not, they must still issue a full refund within 30 days, and then take you to court to reclaim their costs of you not taking 'reasonable care'.

The act makes NO provision for resale of the item.

Yes, it is very heavily weighted to the consumer.
 
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