Can i return my item?

OzZie

OzZie

OzZie

Soldato
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Nottingham
Last thursday i went to soundcontrol in Leicester with my uncle who knows the manager very well (in fact used to play in a band with him). Anyhow, he did me a deal on an amp and a new strap and lead for £499 which is a decent price.

I was set on purchasing a Marshall amp because of the sound and decent budget, but i ended up getting a Fender Hot Rod instead which is still a really good amp, but i can't help but feel it isnt what i wanted and this has been like it since the moment i said i'll buy it. What purshed it was the fact that my uncle paid for this and i paid him two days later because i had to draw my money out and being quite far out from home, i wanted the journey to be worthwhile and i wanted something to come home with. :(

Do you think that i have a chance of a re-fund simply becuase i have changed my mind on the amp? I'm not sure if there are any laws that are on my side, but the guy is a really genuine fella at the store and i feel like im messing him and my uncle around. :(

Any help would be appreciated. Thanks. :)
 
I'm pretty sure SoundControl would at least refund you credit for instore, especially if your uncle is mates with the manager.

Just before you take it back though, try putting a few stomp boxes through the clean channel. Although the gain in the HRD is pretty crappy, it really sings with something like a proco rat or BD2 in front of it :)
 
As a matter of fact it is the overdrive channel that i am not keen on. If it take it back i will definatly try out some decent O/D pedals in the booths before i make my mind up.
 
The thing is, this is pretty much the best amp they had and the Marshall's they had were all low end ones, so i think a refund is all i would want (sounds so greedy doesnt it :()
 
starscream said:
I'm pretty sure SoundControl would at least refund you credit for instore, especially if your uncle is mates with the manager.

Just before you take it back though, try putting a few stomp boxes through the clean channel. Although the gain in the HRD is pretty crappy, it really sings with something like a proco rat or BD2 in front of it :)
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hmm its sound control we are talking about here. I once tried to return a case that was 22 days old and they said that they only do them up to 14 days, the case wasn't fit for purpose so I wasn't happy :mad: rung up my sister she came in and read them the riot act. which just happened to be what I was saying but more ferociously :p and I got my 50 pounds back

score!

collisster
 
collisster said:
hmm its sound control we are talking about here. I once tried to return a case that was 22 days old and they said that they only do them up to 14 days, the case wasn't fit for purpose so I wasn't happy :mad: rung up my sister she came in and read them the riot act. which just happened to be what I was saying but more ferociously :p and I got my 50 pounds back

score!

collisster
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If that's the case, he should definately be ok, as he bought it last thursday, which is within 14 days.
 
yes trading std's says you have 30 days in which to retrun a item with reciept and you can have a refund unless (like argos) they state other wise (argos is 14 days)
 
Thanks for the replies.

The best Marshall they had was the 602, but i didn't really like it to be honest. Apart from that they had the 401 which was better but also is the lowest of low end and not really what i would like. This is really why i am after a higher end marshall (i.e. JCM800/900) that costs twice as much but i feel is worth it.

I'll give my uncle a ring tomorrow and see what he says about it. I think i understand that i should be able to get a full refund now.
 
Bought a guitar from soundcontrol the other week. I got home and realised the action was too high so I took it back (still had all tags on, still brand new). Wanted to get a refund, but they said they could only give me credit because the item wasn't actually faulty. Now i'm stuck as I don't actually need anything from soundcontrol, so i'm stuck with 130 quid in credit at the store.

:(

edit: soundcontrol milton keynes staff just come across as arrogant and don't offer the slightest bit of help.
 
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Just to add, it's good to support local music shops as you rarely have any trouble with them and they stock a lot more interesting stuff and often will give you a decent setup thrown in. Always worth paying a little extra IMO :)
 
converse_uprise said:
Bought a guitar from soundcontrol the other week. I got home and realised the action was too high so I took it back (still had all tags on, still brand new). Wanted to get a refund, but they said they could only give me credit because the item wasn't actually faulty. Now i'm stuck as I don't actually need anything from soundcontrol, so i'm stuck with 130 quid in credit at the store.

:(

edit: soundcontrol milton keynes staff just come across as arrogant and don't offer the slightest bit of help.
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You know you can alter the action so it is higher / lower to your tastes?

Rich
 
titchard said:
You know you can alter the action so it is higher / lower to your tastes?

Rich
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If you don't know what you're doing, you can mess up your intonation though. Definately worth getting a guitar tech to do it IMO.
 
Of course I do. It's just, to spend £130 on a guitar, to spend money getting it set up I may aswell of bought another guitar. I rushed buying it, and regretted it. That's all, just didnt like the feel of the guitar at all. All made for difficult playing. Changing the action isn't as simple as doing so on a leccy.

edit: woops, just realised I never said it was an acoustic.
 
bikerdude1982 said:
yes trading std's says you have 30 days in which to retrun a item with reciept and you can have a refund unless (like argos) they state other wise (argos is 14 days)
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not true, you are only entitled to a refund for an item ( bought on the seller's premises ) if it is faulty or not as described/fit for purpose
 
Rotty said:
not true, you are only entitled to a refund for an item ( bought on the seller's premises ) if it is faulty or not as described/fit for purpose
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Beat me to it. :)

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt

When are you not entitled to anything?

*

If you were told of any faults before you bought the goods.
*

If the fault was obvious and it would have been reasonable to have noticed it on examination before buying.
*

If you caused any damage yourself.
*

If you made a mistake, e.g. you don't like the colour, it is the wrong size etc.
*

If you have changed your mind about the goods, or seen them cheaper elsewhere.
 
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