Can someone help me reconnect my sons headphone and mic to his xbox one s

philstanbridge · 6 Feb 2019 at 15:26

For whatever reason I can't get it to work. It has worked fine, until yesterday. Tried a number of things including restarting, plugging into a different controller, changing batteries in controller, re-synching and unplugging the xbox. No joy at all and I'm stumped. Any ideas greatly appreciated.

philstanbridge · 11 Feb 2019 at 16:23

I'm still really stuck with this

Just bought some new cans, which work on the pc. But not on the xbox. Just cannot work it out,

Soulja · 11 Feb 2019 at 16:40

Have you checked in the settings? Seems obvious but they have the actual main settings and also ones that are on the pop up guide.

philstanbridge · 11 Feb 2019 at 17:10

Cheers for the reply. I've checked settings and it says 'mic on' clicked, which implies the microphone is working? I've also had a scan around the other settings menus and can't find anything untoward. It's a mystery. Ive got two headphones now, both work in my laptop, but both refuse in the xbox one.

philstanbridge · 11 Feb 2019 at 17:15

What's the pop up guide? Maybe I've missed this.

Soulja · 11 Feb 2019 at 17:18

Turn the headset on, plug it into the controller then push the illuminated X, scroll to the right and you'll have audio settings. Is the volume turned up?

Have you tried a different USB port on the xbox? If its a USB headset...

philstanbridge · 11 Feb 2019 at 17:25

Ive got audio output, but nothing that I can see called audio settings? it's a grey menu yeah?

Soulja · 11 Feb 2019 at 17:36

It's 'audio' in the guide when you scroll to the right. It might be the same settings when going into the main menu but it's worth having a look/try.

philstanbridge · 12 Feb 2019 at 09:02

I ended up doing a factory reset, and started from scratch. Still not working

BEN_UK · 12 Feb 2019 at 10:03

Faulty controller ?

philstanbridge · 12 Feb 2019 at 10:08

Hmm I think it must be two faulty controllers. Really annoying as one was new at xmas. They cost a fortune too. Going to have to RMA it or something I guess.

Soulja · 12 Feb 2019 at 10:51

Can your son not ask a friend to bring their controller round for 2 mins? If it still doesn't work then it's probably something to do with the console itself.

philstanbridge · 12 Feb 2019 at 16:31

I've managed to get it working with a third controller. So the two must be broken, including one bought for xmas. Nightmare!

mame · 12 Feb 2019 at 19:33

i know on the PS4, it's easy to be the last person in a party chat of 1 and it override other audio. Probably not the case if you've restarted but worth a mention