can talk talk raise prices while in contract ?

TALON1973 · 20 Sep 2011 at 18:54

as topic...only been with them 2 months and they are changing line rental price....can they do this ?

PermaBanned · 20 Sep 2011 at 18:56

Don't think so, but to be safe you'd have to read the contract itself.

Glaucus · 20 Sep 2011 at 18:57

I'm pretty sure they can within a resonable amount. Can't remember what resonable is though. This has come up a few times. Iirc some one found the relevant stuff in a virgin thread.

vicisthebest · 20 Sep 2011 at 18:58

If you've signed up at a specific price for a specified length of time then no probably not - but I'm sure it'll be there in the T&C's. They're crafty ********, that's why I left them the second I could. They were **** and the customer service was awful.

Luke · 20 Sep 2011 at 19:12

Even if they can I'd have thought that would be reasonable grounds for you to be able to leave that contract penalty free.

TALON1973 · 20 Sep 2011 at 19:18

well i think ( its in my ex gf name ) teh contract terms have been breached myself ... i say this as my dad has talk talk as well but hes out of conract and just has a rolling one now... but he had email saying line rental prices going up , BUT he can have the old line rental charge if he re-news with them ..

so either i / she can leave or talk talks contracts as worthless going by what my dads been sent

Glaucus · 20 Sep 2011 at 19:20

Don't be so sure. As I said I'm sure this has come up before and small increase don't give you the right to terminate. But this is from dodgy memory.

englishpremier · 20 Sep 2011 at 22:58

AcidHell2 said:
Don't be so sure. As I said I'm sure this has come up before and small increase don't give you the right to terminate. But this is from dodgy memory.

Any change in terms and conditions gives you a right to terminate under contract law, unless that change was/is due to a change in the law.

Its basic contract law.

where it gets more complicated is if the t&cs say that the company reserves the right to raise prices. Then obviously they can, but any more than a reasonable amount would probably give you an out if taken to court. You'd probably argue a detrimental change in the contract, plus unfair terms.

TALON1973 · 21 Sep 2011 at 15:45

well it begs teh question " what's the point of the contract? " , if they can raise it , why cant i lower it ??

LPC-6 · 21 Sep 2011 at 16:11

I just entered a contract with them at the lower price and got the email saying they're going to raise the price, definitely not happy with this, but may go with the "pay 12 months" option to get it cheaper

TALON1973 · 21 Sep 2011 at 18:20

LPC-6 said:
I just entered a contract with them at the lower price and got the email saying they're going to raise the price, definitely not happy with this, but may go with the "pay 12 months" option to get it cheaper

yeah well you shouldnt have to do that......i can understand them offerign it lower if your not in a contract but just rollign month to month , but to raise it when you in an existing binding agreement cant be legal imo

TALON1973 · 13 Apr 2012 at 23:45

thought i'd bump this one ......just had an email from talk talk 2 days ago .. seems they are upping the line rental price to £14.50 starting june 1st .....but if you read through this thread i took out an offer from them for my dad to keep the lower price for 12 months ...can they do this ?

ci_newman · 14 Apr 2012 at 08:35

TALON1973 said:
thought i'd bump this one ......just had an email from talk talk 2 days ago .. seems they are upping the line rental price to £14.50 starting june 1st .....but if you read through this thread i took out an offer from them for my dad to keep the lower price for 12 months ...can they do this ?

Yes, they can do this as it will clearly state in their T&Cs that they can raise their prices in line with inflation / consumer price index / whatever. T&Cs are king here, i bet you didn't read them when agreeing to sign for another 12 months?

TALON1973 · 14 Apr 2012 at 20:43

ci_newman said:
Yes, they can do this as it will clearly state in their T&Cs that they can raise their prices in line with inflation / consumer price index / whatever. T&Cs are king here, i bet you didn't read them when agreeing to sign for another 12 months?

erm well who reads teh smallprint ?

and when you get a big box the says do this and keep the lower price for 12 months i'd assume it was for 12 months

ci_newman · 15 Apr 2012 at 07:16

TALON1973 said:
erm well who reads teh smallprint ?

and when you get a big box the says do this and keep the lower price for 12 months i'd assume it was for 12 months

Well quite, this is why they can freely increase your charges. You have access to the terms of the contract and you opted not to read them.

Robbo · 15 Apr 2012 at 10:53

Glaucus said:
I'm pretty sure they can within a resonable amount. Can't remember what resonable is though. This has come up a few times. Iirc some one found the relevant stuff in a virgin thread.

Indeed, they'll be covered in the terms and conditions I imagine (I know this is a thread bump but it usually always applies).

It's very rare that people are able to cancel.

Em3bbs · 15 Apr 2012 at 12:14

TALON1973 said:
erm well who reads teh smallprint ?

Those who don't end up starting threads like this.