Can you take unwanted upgrades into a shop rather than send them back?

Soldato
Joined
6 Jan 2006
Posts
3,559
Location
Plymouth
My brothers friend had a new phone sent to him on Friday but he doesn't want that phone and so the customer service people said that he should send the phone back and wait a few days before arranging a new phone to be sent out.

He asked me weather or not he can take the unwanted phone into an O2 shop and change the phone there rather than wait for it to be sent back. I have no idea so I thought I'd ask you guys.

Cheers.
 
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