Cancelled flights - Regular Occurrence?

[TW]Fox · 22 Mar 2015 at 20:48

You do not have a challenge under EU261. It does not cover non EU carriers flying *towards* the EU. AA flights are only covered when they originate within the EU.

Rroff · 22 Mar 2015 at 21:09

Dis86 said:
Had one cancelled last week. Though the plane was pouring smoke out of the engine so...meh.
Klm seem quite bad though.

Had fairly good experiences with KLM personally.

Don't fly very regularly these days but used to a bit and didn't run into any major issues with flight cancellation other than due to extreme weather.

areksnumbr1sxylady · 22 Mar 2015 at 21:13

In the time I`ve been flying... The only times flights were cancelled was due to severe weather.

I have credit card insurance which gives me 500$ towards expenses if flight is delayed more than 3 hours.

I find the most expensive restaurant and start buying everything there....

Usually happens on long haul flights and doesnt really bother me since I am nearly always not in a hurry.

Jokester · 22 Mar 2015 at 21:21

Only time I've had a flight cancelled, I got an upgrade to business class over the Atlantic with KLM, which was nice.

Amp34 · 22 Mar 2015 at 22:47

[TW]Fox;27808637 said:
BA falls into the 'old equipment' bit

Actually I think that flight was supposed to be Qantas, the two BA flights were on new A380s.

Their plane was probably just as old though.

[TW]Fox;27808637 said:
I quite agree - it's ridiculous and the same level of convenience is not afford to the passenger if his/her plans change on a non refundable ticket. It can actually be even worse - some airlines only consider a schedule change sufficient to trigger refunds if it moves by 5 hours, which is ridiculous if like most people you have onward arrangements made.

I try to mitigate the effect of this sort of thing by making sure that I don't have anything else scheduled immediately before or after a long haul flight and that I have a day after arrival where the itinerary is reasonably flexible allowing say a 24 hour late arrival to not destroy the rest of the trip. You shouldn't need to do any of this, but I guess thats how things are..

Yep, that's also what I do, althoug that fails sometimes, when you're over a day late. It did mean put first Gabon cancellation wasn't too much of an issue though. The second cancellation means we now have to see if we can get extra days off work and that could screw up plans down the line for other holiday...

It's starting to get to the point where I'm thinking I need at least two days spare at the beginning of a trip and two days leave "spare", all in case of cancellations. :rolleyes:

Redgie To answer your original question, it seems you're very unlucky.

I have flown several times haul to Australia and short haul to various European destinations and not had a single cancellation.

I find short haul to be very reliable, only really had a couple of half hour demands and a couple of cancellations due to the weather (snow or heavy fog). I've had a few long haul flights in the past as well (mostly transatlantic) and they've all been fine as well. I think I'm obviously having a streak of bad luck at the moment...!

Amp34 · 22 Mar 2015 at 22:50

[TW]Fox;27811107 said:
You do not have a challenge under EU261. It does not cover non EU carriers flying *towards* the EU. AA flights are only covered when they originate within the EU.

But if he booked through the BA website that would imply he booked with BA who "outsourced" the flight to someone else (their codeshare partner) so it would still technically be a BA flight wouldn't it?

I assume there was no mention of it being an AA flight on the website and you had a BA flight code?

mike.grayizzle · 22 Mar 2015 at 23:47

My buddy from work booked the flights through the BA website so not sure how clear it was at that stage which airline we would be using.

Bit dissapointed if we can't some form of compo from the EU ruling and it looks like AA aren't in a hurry to reply to my email.

I have travel insurance through my bank account, would this offer any assistance?

Aedus · 23 Mar 2015 at 00:14

Amp34 said:
But if he booked through the BA website that would imply he booked with BA who "outsourced" the flight to someone else (their codeshare partner) so it would still technically be a BA flight wouldn't it?

I assume there was no mention of it being an AA flight on the website and you had a BA flight code?

What I mean was if the flight was delayed so BA leased another carrier to operate the flight, the fault would still lie with BA. It sounds like AA were always intended to operate the flight, so you can't claim through BA.

areksnumbr1sxylady · 23 Mar 2015 at 01:43

if you think BA is old...

Try 8hr flight on United 757..... I dont know why that thing is even allowed on long haul.

[TW]Fox · 23 Mar 2015 at 08:06

Amp34 said:
But if he booked through the BA website that would imply he booked with BA who "outsourced" the flight to someone else (their codeshare partner) so it would still technically be a BA flight wouldn't it?

No, it's an AA flight not a BA flight. For the purposes of EU261 it is an AA flight and therefore not eligible.

I assume there was no mention of it being an AA flight on the website and you had a BA flight code?

You assume wrong - it would have very clearly mentioned that the flight was 'Operated by American Airlines' on the BA website at the flight selection screen.