easyJet is a non-refund airline save as provided in our "Conditions of Carriage for Passengers and Baggage" and in these Carrier's Regulations.
Conditions of Carriage Article 6.6
You may cancel your booking within 24 hours of making the original booking. Please note a cancellation can only be processed up to two (2) hours prior to the flight's scheduled departure time. You will receive a refund (including APD but excluding any credit card, transfer, speedy boarding, sports equipment, or other administrative fees). A cancellation fee per passenger per journey will be charged in accordance with the table below. Cancellation must be made via our call centre on 0871 244 2366 (calls cost 10p per minute; calls from mobiles and other networks may cost more. For other telephone numbers visit the contact us section). Refunds will be made to the credit or debit card used to make your booking.
easyJet regrets that it is unable to offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds, with the exception of the application of the 24 hour cancellation policy.
In exceptional circumstances, however, easyJet will consider issuing a credit in the event of the bereavement of an immediate family member (mother, father, brother, sister, grandparent or child) provided that the claim and a copy of the death certificate are submitted by post to the easyJet Customer Services Department.
All claims will be assessed entirely at the discretion of easyJet. This credit will be to the value of the original fare paid less an administration fee (equivalent to the cancellation fee in the table below) per passenger per journey and can be used against any future flights on easyJet within the following six month period.
easyJet strongly recommends passengers obtain adequate travel insurance to cover them in such circumstances.
Currency Cancellation fee
GBP 22.50
Euro 30.00
CHF 47.00
DKK 220.00
CSK 840.00
HUF 8,000.00
PLN 120.00
SKK 1100.00
MAD 330.00
