Cannot access gone camera on mesh wifi

MrTomB · 20 Feb 2019 at 21:58

Okay. Short version of the story. Netgear wifi camera kept dropping from SkyQ router. Short amount of googling and purchased a tenda nova mw3 mesh system (basic, I know). Now camera doesn’t drop as connected to mesh but can not access from out of house (could access before mesh)
Tried forwarding ports from mesh to camera
Tried forwarding those same ports from router to mesh as well
Tried dmz on router pointing to mesh

I’m an amateur so bear with me

Any ideas?

bremen1874 · 21 Feb 2019 at 00:01

What IP addresses are the two routers and the connected devices using?

What port forwarding rules have you configured?

What camera model is it?

the-evaluator · 21 Feb 2019 at 08:50

I guess your'e still using the SkyQ router as a router? How is the Tenda kit connected? If you're using the WAN port then swap to the LAN port.

If you're using the WAN port then you have a thing called double NAT which is a pain. At a push it's workable, you'd need to set the port forwarding on the Sky router to point at the WAN address that the Tenda kit has and then setup port forwarding from the Tenda to the camera. Much easier to keep everythong on the same LAN and have just 1 device doing the routing.

MrTomB · 23 Feb 2019 at 20:10

Okay, hopefully the below answers you both. Thanks for replying

Skyq is acting as router
SkyQ = 192.168.0.1
Tenda nova mesh = 192.168.0.30
Netgear arlo baby camera = 192.168.5.73

Ports 80, 443, 123 with tcp&udp

Ports on mesh are forwarding to camera
Ports on SkyQ are forwarding to mesh

SkyQ router is plugged into mesh WAN/LAN port

Caged · 23 Feb 2019 at 22:19

The Tenda devices support a bridge mode where they will provide wi-fi but won’t add another layer of NAT to your network. Try that.

MrTomB · 24 Feb 2019 at 08:24

Tried bridge mode on tenda mesh. Still couldn’t access camera externally

BigT · 24 Feb 2019 at 09:20

And when you activated bridge mode did your camera (and every other device on your network) then get a .0.x address?

MrTomB · 24 Feb 2019 at 12:46

Yes camera is now .0.28
So port forwarding on sky router I should point to camera up or mesh up?

the-evaluator · 24 Feb 2019 at 13:55

Point the port forwarding to the IP address of the camera.

MrTomB · 24 Feb 2019 at 15:17

Still not connecting to camera

the-evaluator · 24 Feb 2019 at 15:28

Please describe how you are trying to test it - what steps do you go through?

MrTomB · 24 Feb 2019 at 15:55

Simply connecting through local WiFi checking it works. It does.
Then trying through 3G/4g
All performed on iphone

It worked before I went with the mesh

the-evaluator · 24 Feb 2019 at 15:57

When you're on 3/4G, what IP address are you trying to connect to? 192.168.0.28 or similar?

MrTomB · 24 Feb 2019 at 16:07

I might a bit lost here. I’m just trying through the app.

BigT · 24 Feb 2019 at 16:13

I think you might need to remove any port forwarding. I assume when it was on the sky router and worked externally you weren’t port forwarding then?

MrTomB · 24 Feb 2019 at 16:52

Tried removing port forwarding and no joy. And yes previuously it worked through sky router with no port forwarding

Beans on toast Dave · 7 Dec 2019 at 20:54

did you ever get this sorted?, having the same issue