Cannot even ping hotmail.com, rest of the internet works fine?

rudeboymcc · 16 Dec 2009 at 23:12

Hi. I've got broadband with Demon internet, running tomato firmwrae on a WRT54g with a netgear modem. I've never had any issues before, but for the last few days I have no access to hotmail.

If i try to go to www.hotmail.com, it will just hang.

If i try ping it, it is request timed out.

i've tried it on 4 computers, same thign happens.

I've tried disabling all teh firewalls too.

Anyone have any other idea of what I can try?

Redgie · 16 Dec 2009 at 23:15

Ring Demon.

I know it might sound ridiculous, but I have had several clients recently who couldn't access certain sites, a woman down my road couldn't check her emaisl which sure enough were on hotmail, Demon are supposed to be calling back tomorrow (God knows why) so I will update with what they say, but I recomend ringin them yourself

mynsa · 16 Dec 2009 at 23:27

ping isnt really worth a lot over the net, its classed as low priority traffic

can you resolve the hotmail.com domain, try nslookup www.hotmail.com

rudeboymcc · 16 Dec 2009 at 23:40

Code:

C:\Users\michali>nslookup www.hotmail.com
Server:  unknown
Address:  192.168.0.1

Non-authoritative answer:
Name:    origin.mail.live.com
Addresses:  64.4.20.186
          64.4.20.174
          64.4.20.169
          64.4.20.184
Aliases:  www.hotmail.com
          toplevel.mail.live.com.akadns.net

Can't ring demon right now they'll be closed. But is the above normal for nslookup results? Looks good to me and I get similar resutls using google.com (which works fine) just with differnet addresses obviously.

GhostlyPea · 16 Dec 2009 at 23:47

Looks good to me:

C:\Users\Chris>nslookup www.hotmail.com
Server: indnsc71.ukcore.bt.net
Address: 62.6.40.178

Non-authoritative answer:
Name: origin.mail.live.com
Addresses: 64.4.20.174
64.4.20.169
64.4.20.184
64.4.20.186
Aliases: www.hotmail.com
toplevel.mail.live.com.akadns.net

Uber basic stuff but tried ipconfig /flushdns, cleared cookies etc.? Could try the Google/OpenDNS servers instead of your ISP ones?

- Pea0n

Mr Gimp · 17 Dec 2009 at 00:27

Try looking through your hosts file if all else fails. Or just reset like I did the last time this happened as I'm a lazy bugger!

Hyper · 17 Dec 2009 at 01:54

I am with O2 and cant ping hotmail.com aswell but it loads fine,

Maybe a security feature on the hotmail servers?

rudeboymcc · 17 Dec 2009 at 23:38

ok, i've tried flushing dns, changed my dns servers to 208.67.222.222 and 208.67.220.220 (signed up to Opendns), still doesn't load hotmail from any computer in the house.

I called demon and they treated me like i was stupid obviously, and told me that becuase i'm not using their router they cannot offer more support.

I also tried pinging hotmail directly from my router but I get 100% loss.

any other ideas?

rudeboymcc · 17 Dec 2009 at 23:50

ok i got it working.

Really stupid fix though. At the moment i've got a linksys Wrt54g connected to a Netgear DG834 in Modem only mode.

I was only restarting the linksys and not the netgear.

but i dont; get it. if the modem is connected to the wan port of the router, why would it ever need a restart? surely it's not doing anything else with the packets, just sending them tto the router. and why would it specifically not work with hotmail?