Cannot order Sky?

[[TW]Fox]

Hi guys,

This is becoming frustrating. I am trying to order Sky Fibre. The problem isn't fibre specific though and would apply equally if I was trying to order any of the Sky DSL products.

Sky appear reluctant to allow me to order Fibre because the checker says I cannot get any Sky services. This is true, the checker does say this. But won't offer me ANY broadband services - no Sky LLU and not even Sky Anytime (Which uses the BT IPStream network and surely anyone can get that).

They think 'my line isnt compatible'.

I think the checker conflicts with the fact I am on O2 LLU. My line is with BT. My exchange is enabled for Sky LLU Which whilst I appreciate isnt really related to the fibre product does conflict with the fact they appear unable to even offer a basic ADSL service.

How do I get past this? This is hugely frustrating. I'll also lose the £50 Quidco cashback if I dont order online. Sigh.

They've offered a few suggestions so far, mostly along the lines of 'Why not cancel your phone line and your broadband entirely and sign up from scratch with a new number' which seems like a completely ridiculous solution.

Arghghgh! Any ideas?

 

[[TW]Fox]

They tell me the same on the phone. Even Sky Access isn't available.

Not sure how to progress.

 

[[TW]Fox]

I have called them. They tell me my line does not support ANY form of broadband.

 

[[TW]Fox]

But its only sky this seems to affect. Everyone else's checkers work. Still possible its an openreach thing?

 

[[TW]Fox]

Fox - You have to take sky line rental and talk to get the fibre they offer. If you don't have any of the LLU kit in your exchange, despite being able to get fibre on the line...... they aren't interested.

Edit : Sorry mate didn't see that your exchange was sky LLU enabled. You need to take sky talk and line rental from them though.

I was aware of that and prepared to do that.

Computer Says No.

So I've ordered BT Infinity.