cannot use fingerprint to unlock Galaxy S6

phil-k · 23 Mar 2016 at 19:58

I have set up my fingerprints to unlock my S6 but after I either shut down or restart the fingerprint option doesnt work and I have to type in my password and it gives the message "enter password instead of fingerprint after restarting device to protect fingerprints"
What am I doing wrong
Thanks

MLAM · 23 Mar 2016 at 20:01

Have you just upgraded to Marshmallow?

phil-k · 23 Mar 2016 at 20:07

yes i have

Scottland · 23 Mar 2016 at 20:13

I assume the S6 on Marshmallow is using Imprint which requires the password after turning on or after a restart. The fingerprint method used by Samsung on Lollipop was their own not androids which didn't have this requirement by the sounds of it.

MLAM · 23 Mar 2016 at 20:14

It's a new thing for Marshmallow, after a restart you need to enter back up pin/password/pattern as a security measure

phil-k · 23 Mar 2016 at 20:22

but I thought using your fingerprint was the security measure and using it unlocked the phone and the password was supposed to be a backup

wesimmo · 23 Mar 2016 at 20:25

I'm using a 6P and have the same, the finger print is only used to unlock if the phone has already been on and the screen locked, every boot up you have to enter your PIN.

Seems reasonable security to me, it's not much of an inconvenience after all?

MLAM · 23 Mar 2016 at 20:29

Its a new feature for Marshmallow, my work Z5 is the same after the update.

iOS is the same for the iPhone after a restart.

phil-k · 23 Mar 2016 at 20:32

wesimmo said:
I'm using a 6P and have the same, the finger print is only used to unlock if the phone has already been on and the screen locked, every boot up you have to enter your PIN.

Seems reasonable security to me, it's not much of an inconvenience after all?

That explains it I thought it was to unlock the phone after switching on, I would have thought it would be more secure than swiping
Thanks