Can't Access Publi WiFi. Please Help

richie_C · 27 Apr 2019 at 21:36

have a Huawei p20 and recently I've not been able to connect to any public WiFi.

When I try to log into free WiFi I get my phone trying to go to an address called: connectivity check. Hicloud.

This page never loads and I can't access any WiFi network

Why is this happening and how can I fix this?

It happens with every browser I use, chrome or Firefox.

Orcvader · 29 Apr 2019 at 02:16

Seems to be a major issue: https://uk.community.huawei.com/p20-series-31/huawei-p20-doesn-t-recognise-public-wifi-333

Apparently it's due to Huawei attempting to access connectivitycheck.platform.hicloud.com to test for a captive portal on the public Wi-Fi as well as tracking reasons, which some Wi-Fi services will block hence why it fails.

Hades · 29 Apr 2019 at 13:18

Well imagine that... Huawei trying to quietly track you and upload it

MrRockliffe · 29 Apr 2019 at 13:21

Hades said:
Well imagine that... Huawei trying to quietly track you and upload it

Such surprise :eek:

richie_C · 30 Apr 2019 at 20:35

Orcvader said:
Seems to be a major issue: https://uk.community.huawei.com/p20-series-31/huawei-p20-doesn-t-recognise-public-wifi-333

Apparently it's due to Huawei attempting to access connectivitycheck.platform.hicloud.com to test for a captive portal on the public Wi-Fi as well as tracking reasons, which some Wi-Fi services will block hence why it fails.

So does that mean I'm screwed and the only way around it is to get a phone that's not Huawei?

Orcvader · 30 Apr 2019 at 21:59

richie_C said:
So does that mean I'm screwed and the only way around it is to get a phone that's not Huawei?

Pretty much. Either Huawei stops using their unique tracking link to check for captive portals, or the public Wi-Fi service unblocks Huawei's link but that seems unlikely due to current security scare issues with the brand.

Biz.Kid09 · 30 Apr 2019 at 22:19

I have a Honor Play and I noticed my phone trying to go to that link as well. I just close it however and then I get a notification that asks me to 'authenticate' the wifi. I can get onto Virgin Media Wifi on the underground however and also the public 02 WiFI in the gym. I have recently had an update (2 days or so ago) I am not sure if anything has been pushed out?