Can't access router's admin page?

kae2 · 13 Jun 2011 at 11:48

I wonder if the OcUK collective have any thoughts on my current issues with a new router I bought on Saturday from OcUK?

It's one of these.

I set everything up no problem, but since completing the initial setup, I've not been able to get back into the admin pages.

It's working perfectly, connecting to the internet, and all the computers can talk to each other without a problem. However, when I try and connect to the router itself (192.168.2.1) it comes up with "page cannot be displayed".
If I restart the router, then I can at least see the summary page, but when I click to log-in, I get the "page cannot be displayed" error, and I can't get back to the summary page until I restart the router again.

Very confused!

If anyone can suggest a way to fix this I'd really appreciate it. Down time is a royal PITA as it serves 2-3 peeps working from home on a daily basis.

Thanks!

Andy.

kae2 · 13 Jun 2011 at 11:49

I've also tried different browsers and machines.

Didzi · 13 Jun 2011 at 12:53

Have you got a proxy setup for your internet connection, if so disable it and then the router's login page will appear.

kae2 · 13 Jun 2011 at 12:55

Nope, no proxy.

23JMZ07 · 13 Jun 2011 at 13:55

Confirm that you are using the correct IP.

do an ipconfig and note the default gateway.

Deleted member 77746 · 13 Jun 2011 at 13:59

23JMZ07 said:
Confirm that you are using the correct IP.

do an ipconfig and note the default gateway.

This first.

kae2 · 13 Jun 2011 at 14:07

Yep, definitely the correct gateway address. As above, it does access the status page.

Thanks,

Andy.

23JMZ07 · 13 Jun 2011 at 14:16

Factory reset the router and start again

kae2 · 13 Jun 2011 at 14:17

23JMZ07 said:
Factory reset the router and start again

ah crumbs, thought that might be the next step, what a PITA. Will have to be late tonight once everyone's signed off for the day, ho hum.

~Thanks for all the suggestions guys!

Andy.

steven_belfast · 13 Jun 2011 at 17:50

Before resetting it why not try this:
(i some times cant get in to my router as it times out but this works)

If you have windows vista / seven click start go to computer,
On the left it will say "Network" click on this and on the right (Give it time)
It might being up a icon for the router,

I have a o2 wireless box and so get "Thomson TG587n v2 (1039DH38H)"
Right click on the icon and go to view device webpage.

But as 23JMZ07 said a reset might be best.

kae2 · 10 Aug 2011 at 16:59

Incase anyone comes across this in the future, hard resetting the device and re-entering all the values fixed the issue.

Andy.

Duke · 10 Aug 2011 at 17:05

Also worth making sure the firmware is up to date, if not done so already.