cant get through to Overclockers support - been trying for over a week!

[Keltik THC]

trying to get ahold of OCuk systems support, every single time i try to phone i get an engaged tone.

I have re-dialled the number like a million times over the past week yet its never rang once, no messaging service or ringback either so im stumped.

even if i try and call the second the phone line opens at 8:30am its engaged.

anybody know whats happening?

 

[randal]

Tried the support forum>?

 

[Glaucus]

http://forums.overclockers.co.uk/forumdisplay.php?f=116

As part of our commitment to improve customer service the new OcUK Customer Service Forum is now open. This forum is for OcUK customers only.

Posts are only visible to those that make them and OcUK staff who are members of the moderation team, so your privacy is assured.

This forum is provided as another way of contacting us regarding any customer service queries you may have. You can still contact us by webnote and telephone.

We aim to reply to all questions posted in the Customer Service Forum as quickly as possible, whilst we all browse the forums at home you'll get the quickest response during working hours. If you need to contact us urgently it is recommend you do so by telephone.
_______________________________

So we can best assist we ask that you include some basic information when you post a question:

* Simple title explaining what you need help with.
* Include your order or RMA number at the start of your post.
* Explain what you need help with in an easy to understand way, include as much detail as you need.

Here is an example question:

How long does it take for my order to arrive?

Order Number: OC123456

Hello,

I have just received an email saying my order has been shipped, when should I expect this to arrive?

Thanks,
Tom

This is easy to understand and we can reply quickly with an answer. We will require your order or RMA number so we can answer your question quickly and accurately, posts without order or RMA numbers will be replied to after posts which have them.

 

[Rotty]

Use support forum or webnote system