Cant install HP printer on pc.

Jimbo

Jimbo

Jimbo

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Can anyone help here?

Since I upgraded my motherboard to an Asrock dual sata 2, I cant install my HP 1100 series all in one printer.

During install everything goes well until it asks you to conect it to the usb port. Then it starts asking me for files, it never did this in the past. Anyway the instalation fails but Im still left with the little arrow that lets you safely remove usb devices etc, and it says - safely remove psc (DOT4USB) and under that it says again safely remove hp psc 1100 series.

WTF is going on? I have the same problem trying to connect a digi camera too.
 
I havent no, but I really dont think they will work. there seems to be something wrong with the usb ports Im sure. Yet my mouse and zen player works fine? I suppose I could try the drivers, cheers.
 
Ok I just tried the latest drivers and its still not working. It looks first for a composite device or something? then a usbprint support, I had to get these files of the web.

Then it asks for the file - sRGB.ICM

I think my problem might be Im missing the driver cab from c:\windows\driver cache\i386\driver.cab

Anyone know how I can get this back?
 
Jimbo said:
Can anyone help here?

Since I upgraded my motherboard to an Asrock dual sata 2, I cant install my HP 1100 series all in one printer.
Click to expand...
When you upgraded did you reinstall windows?
I always reformat when changing motherboard as this can cause problems.
 
No mate full reformat, but for some reason these drivers that my hp printer worked on all the different motherboards I had in the past are not there?
 
you can get your cab file back by reinstalling your current service pack. if you havent installed a service pack yet, and are running basic windows XP with no updates, thats why your having trouble, windows XP without service packs doesnt support USB 2.0
 
I have trawled the web and googled and everything.. if anyone has the file - sRGB.ICM can they please email me it.

There might be more files after that as well. :(
 
Damn damn damn.. after finding all those files and the one you kindly gave me of course. The installation tells me it failed.

hpfup.jpg
 
Are you using the front usb ports on the case?
Try using the ones at the back built in to the mobo. You may have wired them up wrong.
 
Just installed the latest ULI drivers and the usb drivers it uses, gonna try again. I was trying to install it on an add on usb brackett, I know it works as other devices work fine on it. Plus theres no way you can hook it up wrong.

Anyway I'll try again on a port on the motherboard.. really is a headache tbh.
 
I would suspect chipset drivers or possibly a USB issue here. I would:

-Obtain latest printer drivers from HP website.
-Obtain latest chipset drivers from Mobo manufacturer's website - bookmark the page.
-Check for any BIOS updates that mention USB in any way.

-Run windows update manually and check for optional updates that seem relevent.
-Remove USB controller drivers from device manager.

-Restart to safe mode and run the setup util for those chipset drivers you downloaded.
-Restarted when prompted and have a go at the printer driver.

If that lot fails then there could be a possibility of a BIOS issue even if it's not documented - so download the latest BIOS update.
 
Thank you for those tips Rigsta,

Of what you have said so far this is what I have done, and will do:

* I have got the latest HP drivers

* Got the latest chipset drivers.. although to me when I was installing them it seemed to quit out a bit quickly, as in not normal.. no messages to reeboot or anything.

* There is a new bios available, although there is no mention of usb in there.

* Had a look on windows update and saw nothing.

* might try to remove all usb controllers from dm.

* havent treid in safe mode yet.
 
That logic there is the kind of process that I use in my day job (support line for PC World/Curry's/Dixons customers) ^^; I would advise following the steps exactly even if it means repeating what you've already done.

Removing the drivers completely is an important step since it deletes the driver files that windows is currently using, leaving the slate clean for a re-install with no risk of the "oh this file isn't newer, let's not bother over-writing the existing one" thing that some installers do.

I've seen this work like a charm on optical drives - someone I dealt with earlier today was getting a DVD speed test result of 0.7x... deleted the DVD and IDE controller drivers, restarted and let windows re-install the exact same drivers from it's backup database and bam, 8.2x in the speed test. Not exactly a chipset driver but same principle.

The difficult bit is finding the USB controllers in device manager. They sometimes have really stupid names >.>
 
I has a similar problem with an HP psc1350 printer a while ago when i changed motherboard.

I ended up having to remove everything conected to a USB port then I unistalled the USB Controllers and Root Hubs in the device manager.

Then i rebooted and reinstalled the USB drivers followed by the full HP drivers (I only connected the printer when it asked me to in the installation) which i downloaded off there site was a good 350mb download i think.

Hopefully this may work for you if you havnt tried this already.
 
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