Can't log in to Natwest Online Banking!?

Nazca · 16 Aug 2007 at 18:40

Anyone else got problems or is it just me?

DanTheMan · 16 Aug 2007 at 18:42

Just logged in fine

.

M0T · 16 Aug 2007 at 18:44

Just logged in fine.

Saw my balance and wished I hadn't.

Nazca · 16 Aug 2007 at 18:47

Gah! It's telling me that the details are incorrect when I know they're correct. Hope I've not been hacked.

I've re-registered.

fini · 16 Aug 2007 at 18:48

E-mail me with your details and I'll see if I can log onto it from here - that way you'll know it's not your connection.

DanTheMan · 16 Aug 2007 at 18:56

Nazca said:
Gah! It's telling me that the details are incorrect when I know they're correct. Hope I've not been hacked.

I've re-registered.

Having worked for NatWest, I can tell you their online system isn't the best. If you ever get problems logging in, before re-registering, give them a call on 08457 888444 and ask them if it's showing up as your online banking status as being locked. If so, ask them to take you through Pin/Password security (same details that you'll use with online banking) and entering them correctly unlocks your online banking and you should be able to log in fine.

Nazca · 16 Aug 2007 at 18:57

Can I call that number now?

DanTheMan · 16 Aug 2007 at 19:02

If you've re-registered, you'll have to wait till you get the new activation code

.

Nazca · 16 Aug 2007 at 19:05

DanTheMan said:
If you've re-registered, you'll have to wait till you get the new activation code .

No problem, what's the number for phone banking? I want to make sure no money's been taken out of my account.

DanTheMan · 16 Aug 2007 at 19:06

08457 888444

.

Nazca · 16 Aug 2007 at 19:07

DanTheMan said:
08457 888444 .

Thanks

Vixen · 16 Aug 2007 at 19:09

I'd always recommend calling before resetting your password too. One time my login stopped working, and it turned out that they'd made the random number 4 digits instead of 2, so there was an extra 00 in the middle of my ID that I hadn't been told had been added.

The Running Man · 16 Aug 2007 at 19:10

mine has done exactly the same thing today as the OP on 3 different machines/IP addressed...

Win^ · 16 Aug 2007 at 19:25

I've had this twice now. Just re-registered, and got the activation code sent out to me. No idea why this happens...

Nazca · 16 Aug 2007 at 19:30

First time it's happened to be, got kinda worried. Gave 'em a ring. Thank god that they have an English call centre. Said that my account wasn't locked or anything. Checked my statement, everything OK. Phew!

Nash · 16 Aug 2007 at 20:55

Nazca said:
Gah! It's telling me that the details are incorrect when I know they're correct. Hope I've not been hacked.

I've re-registered.

Done that for me recently too

Dave · 16 Aug 2007 at 20:59

Nazca said:
First time it's happened to be, got kinda worried. Gave 'em a ring. Thank god that they have an English call centre. Said that my account wasn't locked or anything. Checked my statement, everything OK. Phew!

They do have a scottish call centre though, which I sometimes struggle to understand