Card Fraud
- Thread starter chris_h
- Start date
Had this a few years back. Went to check out of a hotel in Portugal to pay the bar tab and room service bill. Card declined. Rang the credit card company, they said my card was maxed out. I queried it (bear in mind i'm checking out of my hotel and catching a flight in 2hrs!) and immediately got put through to their security division. They said there was nothing really apparent on the account just that I had purchased some high value items in London in the last week.
Advised them I had been in Portugal for 2 weeks so no way I could be in London. They then told me that the purchases were close by to my new address in London. Alarm bells had been ringing in my head for a few minutes before the chap on the other end said 'Oh......'. Seems that whilst I was away someone rang them, gave them my telephone PIN (i'd changed this to something totally random a few years previously) and changed my home address and asked for a new card to be sent out and the cards PIN to be changed. I nearly started laughing at him when at that point, I mean how could they do all that in one phone call, did it not set so many alarms off that someone wanted all that done.
Ended up getting the card sorted for the transaction at the hotel. When I got home I rang them back, and seems there was just over £12k spent in a couple of days, the address in London turned out to be a western union shop. I asked how someone could know my random six digit PIN number, this was where they started stalling, and had to escalate a couple of times before I was told my details had been compromised at an indian call centre and my account details were suspected of being sold by an employee.
Advised them I had been in Portugal for 2 weeks so no way I could be in London. They then told me that the purchases were close by to my new address in London. Alarm bells had been ringing in my head for a few minutes before the chap on the other end said 'Oh......'. Seems that whilst I was away someone rang them, gave them my telephone PIN (i'd changed this to something totally random a few years previously) and changed my home address and asked for a new card to be sent out and the cards PIN to be changed. I nearly started laughing at him when at that point, I mean how could they do all that in one phone call, did it not set so many alarms off that someone wanted all that done.
Ended up getting the card sorted for the transaction at the hotel. When I got home I rang them back, and seems there was just over £12k spent in a couple of days, the address in London turned out to be a western union shop. I asked how someone could know my random six digit PIN number, this was where they started stalling, and had to escalate a couple of times before I was told my details had been compromised at an indian call centre and my account details were suspected of being sold by an employee.
Do caravans have a letterbox ? Just saying...
Not again
is this the norm? I'm going to glue my letterbox shut in case I upset people on here 