Soldato
Anyone else having problems with them?
I ordered parts and paid extra for 48 hour delivery last week, aiming to get the parts fitted this weekend just gone. By Thursday, I hadn't received anything, so logged in and saw that although I have a tracking number, the parcel hadn't left them. I rang DHL to be told that they hadn't even picked up the parcel as it wasn't ready.
I rang carparts4less and was on hold for 35 minutes until someone answered. Their online chat also said I was 99 in the queue. Anyway, I asked what had happened and the woman was really apologetic and agreed to cancel the order as there was no way I was getting them before Saturday as planned. She tells me that I can pick up the parts from Eurocarparts (confirming to me that they are one and the same) and proceeds to place the order on Eurocarparts, promising me that she will sort the price so that I pay the same and that she would sort out the refund.
So I get to Eurocarparts and find out that the order is just reserved and not paid for, ok, no problem, just a hassle being £400 out of pocket.
Anyway, Tuesday of this week comes and I get the parts I ordered a week ago, so I try to get in touch with them again to ask why, but no joy. Over the course of this week, I have sent 11 e-mails and rung a number of times trying to get through, giving up after 30 minutes, but to no avail. I also raised a case through Paypal, but not even an acknowledgement.
All week, no refund, no apology, so in desperation, I rang and stuck it out in the queue forever before finally getting through to someone who had been in the job two days and had to keep referring to her colleague. She tells me that the order wasn't cancelled, even though I had an e-mail saying that it was and that it was showing as delivered. I advised that it was delivered despite being cancelled and that I no longer wanted it, so she wanted to arrange a collection before I could get my refund. She couldn't do this herself so has sent an e-mail to a colleague who apparently will do this tomorrow (On good Friday? Yeah whatever!!!!)
So thats my story, no communications from them and utterly terrible service. Have you similar issues with them? I won't be using them again.
I ordered parts and paid extra for 48 hour delivery last week, aiming to get the parts fitted this weekend just gone. By Thursday, I hadn't received anything, so logged in and saw that although I have a tracking number, the parcel hadn't left them. I rang DHL to be told that they hadn't even picked up the parcel as it wasn't ready.
I rang carparts4less and was on hold for 35 minutes until someone answered. Their online chat also said I was 99 in the queue. Anyway, I asked what had happened and the woman was really apologetic and agreed to cancel the order as there was no way I was getting them before Saturday as planned. She tells me that I can pick up the parts from Eurocarparts (confirming to me that they are one and the same) and proceeds to place the order on Eurocarparts, promising me that she will sort the price so that I pay the same and that she would sort out the refund.
So I get to Eurocarparts and find out that the order is just reserved and not paid for, ok, no problem, just a hassle being £400 out of pocket.
Anyway, Tuesday of this week comes and I get the parts I ordered a week ago, so I try to get in touch with them again to ask why, but no joy. Over the course of this week, I have sent 11 e-mails and rung a number of times trying to get through, giving up after 30 minutes, but to no avail. I also raised a case through Paypal, but not even an acknowledgement.
All week, no refund, no apology, so in desperation, I rang and stuck it out in the queue forever before finally getting through to someone who had been in the job two days and had to keep referring to her colleague. She tells me that the order wasn't cancelled, even though I had an e-mail saying that it was and that it was showing as delivered. I advised that it was delivered despite being cancelled and that I no longer wanted it, so she wanted to arrange a collection before I could get my refund. She couldn't do this herself so has sent an e-mail to a colleague who apparently will do this tomorrow (On good Friday? Yeah whatever!!!!)
So thats my story, no communications from them and utterly terrible service. Have you similar issues with them? I won't be using them again.
