Carphone Warehouse lies about Nokia 5800.

Vegetarian

Vegetarian

Vegetarian

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I went off to Carphone warehouse to get a new Nokia 5800 the other day... When they were released, they where selling them on T-Mobile PAYG for £200 if you top up with £10. I went into 2 branches at the time to have a go on one and talk to them about the offer.

Now they are telling me this offer NEVER exsisted and they dont know what Im talking about... they say the Nokia 5800 has never been on T-Mobile PAYG with them - Ive been into 2 different branches and they say the same thing!!!

Whats going on.
 
-Maybe you saw it online and it was never in stores?
-Maybe they're lying? (nothing you can do about this either, if it is the case)
-Maybe you're mistaken? Perhaps a different retailer altogether? Or none?
 
This offer was *definitely* available in store and online. I've seen on one forum a guy with a picture of his store receipt clearly showing 5800 for £199. I went in the very day they pulled this offer, and the sales person said they had been pulled because they wanted all stocks for contract as they were selling so well.
 
You're shocked that CPW lie? Get used to it, most of their sales pitch is pure and utter crap.
 
I got it on release day with the aforementioned offer. I have a reciept lol.

But it was a £20 topup.
 
If a phone isn't in stock most CPW staff will tell you anything to persuade you to buy another model there and then. Offer never existed, phone has been withdrawn from sales, etc.

What do you expect when the majority of their income is based on commission?
 
datawrite said:
Agreed. I have been told one thing at one store and a different thing at another, on the same question!!
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I bought a faulty phone off them. It took the CAB and Trading Standards to get them to offer a replacement, and the threat of court action to get it refunded.

What business doesn't offer a refund/replacement when they sell a faulty product?

I also had the manager tell me, and I quote "If you'd have taken it on contract we'd be able to help you, but sadly we don't replace faulty phones on PAYG".

I could have swung for the ****. :mad:

Never will I shop in there again - instead I go in, browse a bit, and when I inevitably get approached and hassled I tell them that I only come in to look, and I would never buy anything there because they're lying thieves.

They scuttle off pretty quickly then. :)
 
Tute said:
I bought a faulty phone off them. It took the CAB and Trading Standards to get them to offer a replacement, and the threat of court action to get it refunded.

What business doesn't offer a refund/replacement when they sell a faulty product?

I also had the manager tell me, and I quote "If you'd have taken it on contract we'd be able to help you, but sadly we don't replace faulty phones on PAYG".

I could have swung for the ****. :mad:

Never will I shop in there again - instead I go in, browse a bit, and when I inevitably get approached and hassled I tell them that I only come in to look, and I would never buy anything there because they're lying thieves.

They scuttle off pretty quickly then. :)
Click to expand...

I believe for 30 days they will replace/refund but after 30 days they will simply send it to Nokia for repair or replacement.

What did they say to you?
 
Was a Nokia 5310. Had a fault from day one where it would crash randomly whilst playing music, and in the process perform a hard reset, and format the memory card.

Took it back, and was told that as it was a fault that I couldn't replicate "on the spot" (it was a random fault, sometimes once a day, sometimes once a week), they wouldn't help me. I pushed to talk to a manager, who told me that unless I could show the fault then there was nothing they would do.

I stood my ground, and managed to make the fault replicate with some fiddling, playing various tracks etc. First they tried to tell me it was "water damage" so my fault, and when that wouldn't work I got the line above, that they didn't care as I was PAYG.

So I took it to the CAB, who wrote letters. I got offered a replacement but I was so seething that I just wanted a refund. But apparantly that's against their "policy". The CAB had to get Trading Standards to instruct CPW to refund me.

I took my custom elsewhere.

When I took it back to the shop it was outside of the 30 days, but the fault had been there since day one. No offer to send it back to or contact Nokia on my behalf was made.

I would never shop there again, and I would encourage others not to either. They're commission-fueled vultures, driven by lies and greed.
 
I bought my from Craphone, on o2.

It was like £210 with a £10 top-up but if I gave them a friend's number than I could bypass having to buy credit.

But the offer definitely existed!
 
Tute said:
You're shocked that CPW lie? Get used to it, most of their sales pitch is pure and utter crap.
Click to expand...
+1
Had them try and cut off my broadband and move it to theres when all i agreed to was them sending me info in the post.
Was sold my k850i with a £100 cash back deal which turned out to be only £50 :/ total scumbags!

Out of contract with them next month :D
 
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The only thing you can reliably buy at fart-phone whore-house is top up cards and such like.

You would have to be INSANE to buy a phone there. :eek:

Biggest bunch of lying toe-rags ive come across.... and that includes talk-talk ( the mrs was asked in a supermarket by a salesperson for her postcode and phone number to "see if we can offer you a deal". We ended up having our phone hijacked and lost my internet. It took me 2 months and legal action to get it back! ) closely followed by the lying muppets at Asus.

Good honest companies seem to be far and few these days.
 
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