Carphone Warehouse Slow Refunds

AndyCr15

AndyCr15

AndyCr15

Soldato
Joined
28 Apr 2011
Posts
15,407
Location
Barnet, London
For the second time I've changed my mind on a Click and Collect from Carphone Warehouse. For the second time they've not actually bothered to give me my refund.

I just wondered if anyone has any tips on the best way to chase this up and also is this a common thing? Can we do anything about it?

It does make me think they do it intentionally to hold of to money a little longer.
 
Okay, thanks. I've sent an e-mail with my order number and complaint, but I guess I wait two more weeks to see if they do it.

Any tips on threats I can make if it's not done by then would be welcome :)

Thanks.
 
Ordered 25/8
Cancelled 31/8 (When they admitted the delivery date given was not possible)

The lady I spoke to on the phone even took my card details as she said she couldn't simply refund to the one I paid with. Quite why I've already paid for a Click and Collect that never even got delivered seems rather off in itself.
 
Feronix said:
Well obviously the Note 7 release got delayed due to the battery issues so they can't give you a phone they don't have.
Click to expand...

No it didn't. It was released as planned.

Feronix said:
2 weeks is long to wait for £700 but it seems to be going as normal. Just wait it out a bit more and remind them of the legal 28 day period they have. Also as Michael said it might be worth going into a physical store as they can call HQ right then and there.
Click to expand...

Tbh, if I actually have to go in to a shop to sort this, I will be very annoyed and the poor person in the shop will have to then receive my anger, so I'd rather they just fix it as they should.
 
I'll wait and see what happens from my e-mail. I'm in no hurry and if I have to make much effort for this simple refund, it will annoy me more than it already has, and again, someone might get an earful to make me feel better.
 
So they failed to live up to their legal obligation? I have no idea what I would do with that next. Not that I'm concerned if it comes through in the next week.
 
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